Guest Service Representative

1 week ago


Canton, United States Group Management Services Full time

Job Summary: We are seeking a dedicated and customer-focused Guest Service Specialist to join our team at Group Management Services.

About the Role: As a Guest Service Specialist, you will play a vital role in providing exceptional customer experiences to our guests. Your primary responsibilities will include:

  • Front Desk Operations: Check guests in and out, manage front office records, and generate daily reports.
  • Customer Support: Assist guests with purchasing event tickets, merchandise, and making reservations.
  • Information Provision: Provide guests with information regarding events and venues.

Requirements: To be successful in this role, you will need:

  • Customer Service Experience: A background in customer service, preferably in the hospitality sector.
  • Technical Skills: Proficiency in Word, Outlook, and Excel.
  • Administrative Skills: Strong numeracy and administrative skills.

Benefits: As a valued member of our team, you will enjoy:

  • Competitive Pay: A competitive hourly rate ranging from $15.00 to $18.00.
  • Employee Perks: Access to employee perks and benefits.
  • Discounted Meals: Discounted meals for team members.
  • Additional Benefits: Medical coverage, dental and vision benefits, life insurance, paid time off, and holidays for full-time employees.


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