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Customer Service Representative

2 months ago

Canton, United States Group Management Services Full time

About Us

Group Management Services is a dynamic and forward-thinking organization that delivers exceptional hospitality experiences. Our vision is to become a leading provider of world-class services, where people can connect and enhance their lives.

Job Summary

We are seeking a highly skilled and customer-focused Guest Service Specialist to join our team. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and providing top-notch support to our guests.

Key Responsibilities

  • Guest Services: Provide exceptional guest service, responding to inquiries, and resolving issues in a timely and professional manner.
  • Front Office Operations: Manage front office operations, including check-in and check-out processes, and maintain accurate records.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
  • Administrative Support: Provide administrative support, including preparing audits, and maintaining accurate records.

Requirements

  • Education: High School Diploma or equivalent.
  • Experience: Customer relations experience, preferably in the hospitality industry.
  • Skills: Strong working knowledge of computer software, including Word, Outlook, and Excel; numeracy skills; and administrative skills.

Benefits

  • Competitive Pay: $15.00-$18.00 per hour.
  • Employee Benefits: Employee PERX, discounted meals, medical, dental, and vision insurance, life insurance, paid time off, and paid holidays.