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Guest Services Associate

2 months ago

Canton, United States Red Roof Full time

Guest Services Associate - Full-Time

As a vital member of our hospitality team, you will serve as the first point of contact for our guests, ensuring they feel welcomed and valued throughout their stay. In the role of Guest Services Associate, you will have the chance to highlight the best our city has to offer while delivering outstanding service.

  • Provide guests with recommendations on local attractions and dining options
  • Design personalized experiences tailored to individual guest preferences
  • Facilitate check-in and check-out processes, addressing any inquiries or requests
  • Efficiently manage booking modifications and inquiries
  • Work closely with hotel management and colleagues to maintain a high standard of guest satisfaction
  • Utilize the front desk management system for processing transactions and generating reports
  • Coordinate with housekeeping to monitor room status and guest requirements

Qualifications:

  • High School Diploma or equivalent experience
  • 1-2 years of experience in a customer-facing role
  • Proficient in basic office tasks, including numerical calculations, cash handling, and computer use

Skills, Behaviors, Motivations, Education, Experience, Licenses & Certifications