IT Business Relationship Manager

1 day ago

Billings, Montana, United States First Interstate Full time
Job Summary

This position will report to the Director of IT Business Management. The IT Business Relationship Manager will be responsible for implementing and overseeing programs for the engagement of IT services by lines of business, management and governance, overseeing the IT portfolio management process, resource management, performance management, process management, and facilitation of all major technology vendors.

The IT Business Relationship Manager builds relationships and collaboration between leaders and team members across functions. They must have the ability to identify and articulate how IT capabilities can solve business problems and present and discusses technical information in a way that establishes rapport, persuades others, and gains understanding. This position works across business lines & vendor partners in meeting business objectives and looks for common expectations across internal and external stakeholder groups.

This role will also have added focus and responsibilities within the technology budget management and reporting functions, as well as vendor contract onboarding & management.

Key Responsibilities
  • Drives the vision & goals for partnership, engagement, and facilitation between departments/ business lines and the technology organization to investigate and fulfill all technology needs for the enterprise
  • Facilitates alignment of the business and technology strategic goals
  • Responsible for the application system portfolio management process and ensuring roadmaps are defined for tactical and strategic horizons
  • In conjunction with Enterprise Architecture, drives the implementation of the portfolio lifecycle process and in shaping functional and technical paths to ensure efficient and effective platforms for our clients
  • Provides governance and a process for yearly project planning and oversight for approved projects as well as manages unplanned project requests throughout the year. This includes working with ELT and Business Owners, the Priority Committee, IT Steering Committee, and the IT Architecture Review Board.
  • Requires the use of business analysis and technical skills to interpret business requirements and impacts, to ensure the optimal technical solutions are designed and implemented to meet business needs.
  • Works with the Director of IT Business Management in researching events, contracts, or invoices to assist with the technology budget management and reporting functions.
  • Works subject matter experts to determine the gaps between the business needs and what the systems are capable of doing, as well as estimating and maintaining the scope appropriately
  • Recommends optimized business processes across the full value-stream
  • Leads the identification of vendors, facilitates due diligence, and contractual arrangements
  • Appropriately manages customer expectations regarding scope, schedule, and budgetary parameters
  • Facilitates partnership meetings with key vendors and internal stakeholders to ensure alignment of their delivery, direction, and SLAs to the business needs
  • Develops relationships with key stakeholders to enable the partnered facilitation of technology ownership
  • Directs project requests to the project management office and facilitates request prioritization and tracking with other IT groups for fulfillment
  • Responsible for effective Change Management of IT led projects and changes. This includes reviewing communications, training plans, delivery schedules, and project plans.
  • Will develop, edit, and maintain written communications, presentations, charters, and other project artifacts as required.
  • Develops a business-value-based IT service portfolio and internalizes distinctions between services, processes, products, and platforms to enable proper fulfillment assignments
  • Defines IT service and operating level agreements for service offerings within the oversight of the position
  • Manages portfolio lifecycle, including service introduction, enhancement, and retirement
  • Participates in governance around changes to IT production environments

Requirements

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education &/or Experience
Bachelor's degree (BA/BS) from a four-year College or University and five or more (5+) years prior relevant experience desired, or equivalent combination of education and experience. Prior financial services experience desired. Prior experience in IT Business Relationship Management preferred.

Other Skills & Abilities
Strong understanding of IT environment and technologies (including ITIL) in relation to business needs; Strong business acumen and operational experience; Excellent written and verbal communication skills; Excellent objective analysis capability; Excellent stakeholder engagement and relationship building skills

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