Care Services Program Manager
2 weeks ago
POSITION OVERVIEW: The Manager of Care Services is tasked with cultivating professional and community relationships that empower the Association to deliver care and support to individuals affected by ALS. In this role, you will oversee the care services program, ensuring the consistent provision of high-quality services for individuals with ALS and their families, as well as supervising care services personnel within a designated area. The Manager will also facilitate education, information dissemination, benefit navigation, and clinical resource assistance for those diagnosed with ALS and their caregivers.
KEY RESPONSIBILITIES:
- Receive referrals and gather all necessary patient, medical, and demographic information from referral sources through various communication methods to establish and coordinate a care plan.
- Conduct specialized consultations and needs assessments for individuals living with ALS, caregivers, and families in various settings, including virtual visits, phone/email, clinic, support groups, and home visits when appropriate.
- Actively manage a portfolio of patients, ensuring that the needs of patients and caregivers are met within the capabilities of The Association.
- Provide information on available services and resources, as well as printed and electronic educational materials for individuals with ALS and their families.
- Coordinate referrals to ALS Association programs, healthcare providers, and community organizations.
- Facilitate support group meetings, engage participants, and schedule speakers as needed to address the group's needs.
- Collaborate with the Managing Director of Care Services and care services staff to maintain strong communication with each multidisciplinary clinic.
- Work with the Managing Director to evaluate the effectiveness and outcomes of care services programs.
- Ensure consistent use of the database within the territory and adherence to established standard operating procedures.
- Ensure that reports, including statistical and outcome metrics, are accurate and submitted in a timely manner.
- Provide recommendations regarding current or future programs.
- Assist in establishing strategic community and professional partnerships and collaborations.
- Identify and resolve operational and service barriers within the territory.
- Assist the Managing Director as assigned.
- Travel as required or requested.
- Perform other related duties as assigned by management.
- This position currently does not have supervisory responsibilities; however, supervisory duties may be added based on the needs of the role and the Association.
- Bachelor's Degree in social work, health administration, public health, nursing, or a related field is required; a Master's of Social Work (MSW) is highly preferred.
- A minimum of three to five years of relevant professional experience, including direct care, case management, and leadership or management experience.
- Demonstrated ability to apply management skills such as problem-solving, critical thinking, budget/program planning, and performance improvement.
- Knowledge of ALS is beneficial but not mandatory.
- Experience with progressive neurodegenerative diseases.
- Familiarity with Medicare, Medicaid, patient assessment skills, planning, and case management is preferred.
- Strong communication skills, both verbal and written, with superior interpersonal abilities.
- Ability to handle confidential information and maintain high levels of confidentiality.
- Excellent organizational skills and attention to detail.
- Exhibit a strong work ethic, personal integrity, and empathy.
- Proficiency in Microsoft Office Suite; experience with Salesforce and databases is a plus.
- Ability to work independently with minimal supervision; must be a self-starter.
- Ability to manage multiple projects simultaneously.
- Exceptional customer service skills.
- Willingness to drive locally and travel nationally for Association business.
- Availability to work occasional evenings and/or weekends for Association events.
- Diversity: Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
- Ethics: Treats people with respect; keeps commitments; works with integrity and ethically.
- Adaptability: Adapts to changes in the work environment; manages competing demands; remains open to others' ideas.
- Initiative: Volunteers readily; seeks increased responsibilities; takes independent actions and calculated risks.
- Innovation: Displays original thinking and creativity; generates suggestions for improving work.
- Interpersonal Skills: Focuses on solving conflict; listens to others without interrupting; maintains confidentiality.
- Judgment: Exhibits sound and accurate judgment; includes appropriate people in decision-making processes.
- Oral Communication: Speaks clearly and persuasively; participates in meetings effectively.
- Professionalism: Approaches others tactfully; reacts well under pressure; accepts responsibility for own actions.
- Teamwork: Balances team and individual responsibilities; contributes to building a positive team spirit.
- Written Communication: Writes clearly and informatively; edits work for spelling and grammar.
- Frequently required to stand, walk, and sit.
- Continually required to utilize hand and finger dexterity.
- Occasionally required to climb, balance, bend, stoop, kneel, or crawl.
- Occasionally exposed to wet and/or humid conditions and moving mechanical parts.
- Occasionally required to lift and/or move more than 40 pounds.
- Specific vision abilities required include close vision, distance vision, and depth perception.
The ALS Association's pay range for this position is $49,175 - $69,392 annually. The Association offers competitive compensation based on various factors, including the complexity of the role, job duties, relevant experience, and primary work location. Compensation ranges are regularly evaluated and adjusted.
The Association is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
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