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Manager of Support Services
2 months ago
POSITION OVERVIEW: The Manager of Care Services is tasked with cultivating professional and community relationships that empower the Association to deliver care and support to those affected by ALS. In this role, you will oversee the care services program, which includes ensuring the consistent provision of high-quality services for individuals with ALS and their families, as well as supervising care services personnel within a designated area. The Manager will also facilitate education, information dissemination, benefits navigation, and clinical resource assistance for individuals diagnosed with ALS and their caregivers.
KEY RESPONSIBILITIES:
- Receive referrals and gather all necessary patient, medical, and demographic information from referral sources through various communication methods to establish and coordinate a care plan.
- Conduct specialized consultations and needs assessments for individuals living with ALS, caregivers, and families in various settings, including virtual visits, phone/email consultations, in-clinic meetings, support groups, and home visits when appropriate.
- Manage a portfolio of patients actively, ensuring that the needs of patients and caregivers are met within the Association's capabilities.
- Provide information on available services and resources, as well as printed and electronic educational materials for individuals with ALS and their families.
- Coordinate referrals to ALS Association programs, healthcare providers, and community organizations.
- Facilitate support group meetings, engage participants, and schedule speakers as needed to address the group's needs.
- Collaborate with the Managing Director of Care Services and care services staff to maintain strong communication with each multidisciplinary clinic.
- Work with the Managing Director to evaluate the effectiveness and outcomes of care services programs.
- Ensure consistent use of databases within the territory and adherence to established standard operating procedures.
- Ensure timely and accurate reporting, including statistical and outcome metrics.
- Provide recommendations regarding current or future programs.
- Assist in establishing strategic community and professional partnerships and collaborations.
- Identify and resolve operational and service barriers within the territory.
- Assist the Managing Director as assigned.
- Ability to travel as required.
- Perform other related duties as assigned by management.
- This position currently does not have supervisory responsibilities; however, such responsibilities may be added based on the needs of the role and the Association.
- Bachelor's Degree in social work, health administration, public health, nursing, or a related field required; Master's of Social Work (MSW) preferred.
- Three to five years of relevant professional experience, including direct care, case management, and leadership or management experience.
- Demonstrated management skills such as problem-solving, critical thinking, budget planning, and performance improvement.
- Knowledge of ALS is advantageous but not mandatory.
- Experience with progressive neurodegenerative diseases.
- Familiarity with Medicare, Medicaid, patient assessment skills, planning, and case management preferred.
- Strong communication skills, both verbal and written, with the ability to handle confidential information.
- Excellent organizational skills and attention to detail.
- Strong work ethic, personal integrity, and empathy.
- Proficiency in Microsoft Office Suite; experience with Salesforce and databases is a plus.
- Ability to work independently with minimal supervision; must be a self-starter.
- Capability to manage multiple projects simultaneously.
- Exceptional customer service skills.
- Ability to drive locally and travel nationally for Association business.
- Availability to work occasional evenings and/or weekends for Association events.
- Diversity: Demonstrates knowledge of EEO policy; respects and values cultural differences; promotes a harassment-free environment.
- Ethics: Treats individuals with respect; maintains commitments; inspires trust; works with integrity.
- Adaptability: Adjusts to changes in the work environment; manages competing demands effectively.
- Initiative: Volunteers readily; seeks increased responsibilities; takes independent actions.
- Innovation: Displays creativity; meets challenges resourcefully; suggests improvements.
- Interpersonal Skills: Focuses on conflict resolution; listens actively; maintains confidentiality.
- Judgment: Makes sound decisions; includes appropriate individuals in the decision-making process.
- Oral Communication: Speaks clearly and persuasively; participates effectively in meetings.
- Professionalism: Approaches others tactfully; reacts well under pressure; accepts responsibility for actions.
- Teamwork: Balances team and individual responsibilities; contributes to a positive team spirit.
- Written Communication: Writes clearly and informatively; edits work for clarity and accuracy.
- Frequent standing, walking, and sitting required.
- Continual use of hand and finger dexterity.
- Occasional climbing, balancing, bending, stooping, kneeling, or crawling.
- Ability to talk or hear continually.
- Occasional exposure to wet and/or humid conditions.
- Ability to lift and/or move up to 40 pounds occasionally.
- Specific vision abilities required include close vision, distance vision, and depth perception.
The ALS Association's pay range for this position is $49,175 - $69,392 annually.
The ALS Association offers competitive compensation based on various factors, including the complexity of the role, job duties, relevant experience, and primary work location.
The Association is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
The ALS Association encourages employees to be fully vaccinated in accordance with CDC guidelines.
