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Imaging and Referral Coordinator

2 months ago

Phoenix, Arizona, United States Center for Orthopedic and Research Excel Full time
Job Summary

We are seeking a highly organized and detail-oriented Imaging and Referral Coordinator to join our team at the Center for Orthopedic and Research Excel. As a key member of our healthcare team, you will be responsible for coordinating patient referrals, scheduling appointments, and ensuring seamless communication with patients, physicians, and external facilities.

Key Responsibilities
  • Referral Coordination
    • Refer patients to external facilities for various ordered services/tests based on insurance, patient preference, physician preference, and/or location.
  • Patient Communication
    • Update and confirm patient demographic information and insurance eligibility, including coordination of benefits.
    • Successfully process orders and outside referrals, contact patients to schedule appointments, and import documents to the patient's chart.
    • Provide ongoing communication with patients regarding authorization, financial counseling, and scheduling.
  • Administrative Tasks
    • Accurately update patient information in the practice management system and EMR.
    • Perform all required documentation of work completed.
    • Ensure that canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders.
  • Confidentiality and Compliance
    • Ensure strict confidentiality of all health records, member information, and meet HIPAA guidelines.
Requirements
  • A minimum of two years of experience in the healthcare field is required.
  • Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry.
  • Knowledge of scheduling and billing methods and policies regarding productivity/workload analysis and scheduling procedures.
  • Preferred previous scheduling or referral experience is preferred.