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Front Desk Agent

2 months ago

Birmingham, Alabama, United States IHG Full time
{"**Job Title:** Front Desk Agent - Hotel Indigo

**Job Summary:**
We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Agent at Hotel Indigo. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing front desk operations, and maintaining accurate financial records.

**Responsibilities:**

* Manage front desk operations, including check-in, check-out, and guest services
* Maintain accurate financial records, including room revenues, occupancy percentages, and other front office operating statistics
* Prepare summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day
* Post room charges and room taxes to guest accounts
* Process guest charge vouchers and credit card vouchers
* Verify all account postings and balances
* Summarize results of operations and prepare reports for management

**Requirements:**

* High school diploma or equivalent
* Accounting background preferred
* Previous hotel experience desired
* Strong customer service orientation and skills
* Ability to operate front office equipment and computers
* Ability to compile facts and figures
* Ability to understand principles of auditing, balancing, and closing out accounts
* Ability to work a flexible schedule, including weekends and holidays

**What We Offer:**

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

**How to Apply:**

If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, please submit your application today

**Note:** IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.