Lead Client Relations Manager
2 weeks ago
Work Schedule
OtherEnvironmental Conditions
OfficePosition Overview
About Us
At Thermo Fisher Scientific, our extensive industry presence provides unmatched commercial reach, exceptional customer access, and a global footprint. Our diverse clientele, spanning research, clinical, and commercial production, allows you to make a significant impact while being part of a supportive and rewarding environment. Become a vital part of our Sales & Marketing team, where your capabilities can help address some of the most pressing challenges faced by our customers.
Key Responsibilities:
A typical day includes:
- Identifying and pursuing new client opportunities within BioServices (biorepository) and logistics.
- Managing client expectations by collaborating with colleagues from Client Services, Subject Matter Experts, and Executive Leadership Team (ELT) Members to foster integrated relationships.
- Tracking activities and reporting progress consistently using CRM systems. Regularly reviewing performance with sales leadership and proposing alternative strategies as needed.
- Overseeing the process of acquiring new business, which may involve leading bid defense meetings, discussing quotes, and managing contracts. This role is accountable for achieving new business objectives.
- Understanding the outsourcing strategies of assigned clients and formulating short, medium, and long-term plans to maximize opportunities for providing clinical trial supply services. This includes prioritizing accounts and identifying key decision-makers.
- Achieving and surpassing sales targets for designated accounts and/or territories.
- Adhering to company policies and relevant SOPs, while recommending improvements to enhance efficiency.
- Engaging in necessary training and development opportunities.
- Performing other sales-related tasks as required.
Qualifications:
- BSc/BA or equivalent in business or a scientific discipline.
Experience:
- Extensive experience in the life sciences sector, including pharmaceutical or biotech industries, with a focus on cell and gene therapy, clinical supply chain, cold storage, or transportation.
- Experience in clinical project management and/or sales is highly advantageous, particularly in clinical protocol development or CRO sales.
- Knowledge of clinical trials and supply chain management is preferred.
- Proven experience in sales or account management.
Skills and Competencies:
- Strong teamwork abilities, particularly in a matrix management structure. Capable of influencing across various functions and Thermo Fisher Scientific locations to achieve objectives.
- Proficient in software tools for communication, including the Microsoft Office Suite and CRM software.
- Excellent sales, communication, and presentation skills, with the ability to understand client needs and propose suitable solutions.
- Strong problem-solving skills with a keen analytical mindset, capable of identifying and addressing issues.
- Focus on meeting deadlines consistently.
- Self-motivated and results-oriented, capable of working independently while knowing when to seek support from colleagues and management.
- Willingness to travel overnight up to 50% of the time may be required.
What We Offer:
We provide a competitive base salary, attractive sales bonuses, a contributory pension plan, private medical insurance, life assurance, income protection, and 25 days of holiday plus bank holidays, with the option to purchase additional days through our Holiday Purchase Plan. Additionally, we offer flexible benefits tailored to your needs.
At Thermo Fisher Scientific, each of our 100,000 extraordinary minds has a unique story to tell. Contribute to our singular mission—enabling our customers to make the world healthier, cleaner, and safer.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.
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