SVP Client Operations

1 month ago


Remote, Oregon, United States Opus 2 Full time


Description

As the Senior Vice President of Client Operations, you will play a critical role in ensuring the seamless delivery of our software solutions to clients worldwide. You will oversee and optimize the operations of our implementation, professional services, platform support, and training teams to drive client satisfaction, retention, and overall business success. This position reports directly to the COO and requires a strategic leader with exceptional management skills and a deep understanding of client-centric operations in the software industry.

What you'll be doing

Leadership and Strategy:

  • Develop and execute a comprehensive software client operations strategy aligned with the company's overall goals and objectives.
  • Provide visionary leadership to the implementation, professional services, platform support, and training teams, fostering a culture of excellence, collaboration, and innovation.
  • Drive continuous improvement initiatives to enhance operational efficiency, scalability, and client satisfaction.

Client Relationship Management:

  • In partnership with Client Success, build and maintain strong relationships with key clients, internal and external, understanding their evolving needs and ensuring our services exceed their expectations.
  • Act as the primary escalation point for subscription client issues, working closely with cross-functional teams to resolve complex issues promptly.

Team Management:

  • Recruit, develop, and retain top talent within the client operations organization, providing coaching, mentorship, and professional development opportunities.
  • Establish clear goals and performance metrics for each team member, conducting regular performance evaluations and providing constructive feedback.

Implementation and Project Management:

  • Oversee the implementation team responsible for deploying our software solutions to clients, ensuring projects are delivered on time, within scope, and within budget.
  • Define and implement best practices for project management, resource allocation, and risk mitigation to drive successful project outcomes.

Professional Services:

  • Lead the professional services team in delivering high-quality consulting, customization, and integration services to clients, maximizing the value they derive from our software solutions.
  • Collaborate with sales and product teams to identify opportunities for upselling and cross-selling professional services offerings.

Platform Support:

  • Direct the platform support team in providing timely and effective technical support to clients, resolving issues and inquiries to maintain high system availability and performance.
  • Implement strategies to proactively identify and address potential issues before they impact clients, ensuring a seamless user experience.

Training & Enablement:

  • Oversee the development and delivery of comprehensive training programs for clients, ensuring they have the knowledge and skills to maximize the benefits of our software solutions.
  • Partner with product management and customer success teams to incorporate client feedback into training materials and curriculum development.


Requirements
What we're looking for in you
  • Bachelor's degree in business administration, or a related field; MBA or advanced degree preferred.
  • Minimum of 10 years of experience in client operations, professional services, or related roles within the software industry.
  • Proven track record of successfully leading and scaling client operations teams in a global organization.
  • Strong understanding of software implementation methodologies, project management best practices, and client support processes.
  • Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients and internal stakeholders at all levels.
  • Strategic thinker with the ability to translate vision into actionable plans and drive results in a fast-paced, dynamic environment.
  • Demonstrated leadership capabilities, including the ability to inspire and motivate teams to achieve their full potential.


Benefits
Working at Opus 2

Opus 2 is a global leader in the LegalTech space, creating solutions to drive digital transformation in the legal industry. We are the trusted partner of the world's leading legal teams, with the world's largest law firms are using Opus 2.

Our achievements are underpinned by our unique culture and our people are our biggest asset. Working at Opus 2, you'll receive:

  • 401k contribution.
  • 21 days annual holidays, flexible working, and length of service holiday entitlement.
  • Loyalty Share Scheme.
  • Healthcare insurance.
  • Dental plan.
  • Vision insurance.
  • Calm and Mindfulness sessions.
  • A day of leave to volunteer for charity work or dependent cover.



  • Remote, Oregon, United States Blue Cat Full time

    BlueCat is one of those hidden gems that is disrupting the market as a key player in the rapidly growing space of Adaptive DNS. We harness the power of DNS to provide secure, centralized network infrastructure to some of the world's biggest brands so that employees can access the computing resources they need, when they need it. At BlueCat, we take immense...


  • Remote, Oregon, United States Quickbase Full time

    Head of CS Operations (Director Level)About the roleAs a leader within the Go-To-Market (GTM) Operations team, you will lead a team of analysts that support Strategic Planning, Program Execution, Core Systems, and Insights/Analytics for our Customer Success Managers, Service Delivery and Customer Support teams. Reporting to our SVP, Business Operations, you...

  • SVP, Finance

    3 weeks ago


    Remote, Oregon, United States Napster Full time

    DescriptionNapster is seeking a creative and passionate finance professional to oversee core financial operations, contribute to fundraising efforts, and to oversee major cost centers including HR. The ideal candidate will be comfortable working in a fast paced environment and managing multiple workstreams concurrently, and have experience overseeing high...


  • Remote, Oregon, United States Revalize Full time

    Company DescriptionAt Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers...


  • Remote, Oregon, United States John Gore Organization Full time

    THE JOHN GORE ORGANIZATION is the leading presenter, distributor, and marketer of Broadway theatre worldwide. Under the leadership of theater producer and owner John Gore, its family of companies includes Broadway Across America, , The Broadway Channel, and Group Sales Box Office. Its productions span Broadway, Off Broadway, London's West End, Japan and 48...


  • Remote, Oregon, United States Norima Consulting Inc. Full time

    Duties and position description:Technical delivery leadership of a portfolio of Guidewire engagements. Responsible for the technical oversight of Guidewire implementation delivery efforts, ensuring client satisfaction, helping meet practice financial goals, and ensuring continued practice development.Expected to take responsibility for the 'performance...


  • Remote, Oregon, United States Aperio Philanthropy Full time

    About the roleThe Associate, Client Services serves as a leader in the nonprofit community, inspiring and supporting nonprofits to realize their full fundraising potential. About 80% of the Associate's time is spent supporting a portfolio of clients, in partnership with other Aperio team members. About 20% of time is spent on business development, serving as...


  • Remote, Oregon, United States Nationwide Private Client Full time

    Join Our Team at Nationwide Private Client Are you eager to contribute to a team that provides exceptional support to help individuals and businesses secure their financial futures? If so, Nationwide Private Client may be the right fit for you. At Nationwide, our commitment to our clients goes beyond mere words; they are at the heart of everything we do. We...


  • Remote, Oregon, United States Nationwide Private Client Full time

    Join Our Team at Nationwide Private Client Are you enthusiastic about contributing to a team that provides exceptional support to help individuals and businesses prepare for their financial futures? If so, Nationwide Private Client may be the right fit for you. At Nationwide, our commitment to our clients is paramount, and we seek associates who are...


  • Remote, Oregon, United States KlearNow Full time

    Position Overview As the Marketing Innovation Manager at KlearNow.AI, you will play a pivotal role in evolving our marketing and business practices to be more modern, efficient, and customer-centric. Reporting to the SVP of Marketing, you will be responsible for understanding current marketing capabilities and defining target state requirements across key...


  • Remote, Oregon, United States Nationwide Private Client Full time

    Join Our Team at Nationwide Private Client Are you eager to contribute to a team that provides exceptional support to help individuals and businesses secure their financial futures? If so, Nationwide Private Client could be the right fit for you. At Nationwide, our commitment to our clients is at the forefront of everything we do, and we seek associates who...


  • Remote, Oregon, United States Nationwide Private Client Full time

    Position Overview: The AVP of Management Liability plays a pivotal role in safeguarding our clients' interests while driving innovation and efficiency within our operations. At Nationwide Private Client, we prioritize our customers, and we seek individuals who are dedicated to providing exceptional service. Role Summary: This leadership position involves...

  • Client Advisor

    3 months ago


    Remote, Oregon, United States kipi Full time

    About Kipi.Bi:Join an esteemed organization dedicated to empowering its employees to push boundaries and achieve excellence.Kipi.Bi stands as an Elite Snowflake Consulting Partner, serving as the trusted source for data and analytics solutions across commercial, mid-market, enterprise, and strategic sectors. Renowned for our expertise in Snowflake, we're...


  • Remote, Oregon, United States Nationwide Private Client Full time

    Position Overview: As a key member of Nationwide Private Client's Property and Casualty division, you will play a pivotal role in safeguarding our clients' most valued assets. Our commitment to customer-centric service drives us to seek individuals who are dedicated to delivering exceptional support and innovative solutions. Job Summary: This position...


  • Remote, Oregon, United States Nationwide Private Client Full time

    Position Overview: If you are dedicated to assisting individuals in safeguarding their most valued assets while also streamlining processes to enhance customer satisfaction, then the Property and Casualty division at Nationwide Private Client may be the ideal environment for you. At Nationwide, our commitment to being 'on your side' is reflected in our...

  • Client Accountant

    2 months ago


    Remote, Oregon, United States SPRCHRGR Full time

    SPRCHRGR (pronounced "supercharger") is a consultancy providing highly skilled team members across a variety of complementary disciplines. Our services include expert-level accounting and finance strategy, reporting, data visualization and analysis, business process streamlining, customized technology solutions, executive search, and more. We say, "cut out...


  • Remote, Oregon, United States HopSkipDrive Full time

    At HopSkipDrive, our goal is to create opportunity for all through mobility. We're a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. Through our marketplace, we connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. Through our software...


  • Remote, Oregon, United States Brown & Brown Insurance Full time

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.The Colonial Group is currently seeking a skilled and motivated Client Account Manager to join our team. This can be a remote from home opportunity. WHAT YOU WILL DO: Build, expand and solidify relationships with clients...

  • Client Partner

    1 month ago


    Remote, Oregon, United States Moonhub Full time

    About MoonhubWe're on a mission to enable human potential. Moonhub helps people and companies grow with the world's first AI-powered recruiter. World-changing companies are losing ground because they can't hire fast enough, and the world's largest recruiting agencies haven't innovated deeply in 50 years. Moonhub's founding team of technology experts...


  • Remote, Oregon, United States Nationwide Private Client Full time

    About the Role: If you are dedicated to safeguarding what is important to individuals and are keen on enhancing and streamlining operations to deliver optimal customer value, then the Property and Casualty division at Nationwide Private Client may be the right fit for you. Our commitment to our customers is at the heart of our mission, and we seek...