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Lead Client Relations Manager

2 months ago

Remote, Oregon, United States Thermo Fisher Scientific Full time

Work Schedule

Other

Environmental Conditions

Office

Job Overview

About Thermo Fisher Scientific

At Thermo Fisher Scientific, our expansive scale provides unmatched commercial reach, exclusive customer access, and a global presence. Our diverse clientele, spanning research, clinical, and commercial production, allows you to make a substantial impact while working in a supportive, rewarding environment. Become a part of our Sales & Marketing division, where you can leverage our extensive capabilities to assist clients in overcoming some of the most significant challenges in the industry.

Key Responsibilities:

A typical day may involve:

  • Identifying and pursuing new business opportunities within BioServices (biorepository) and logistics.
  • Managing client expectations by collaborating with colleagues from Client Services, Subject Matter Experts, and Executive Leadership Team (ELT) Members to foster integrated relationships.
  • Tracking activities and reporting progress consistently using CRM systems. Evaluating performance against targets with sales leadership and proposing alternative strategies when necessary.
  • Overseeing the process of acquiring new business, which may involve leading bid defense meetings, discussing quotes, and managing contracts. This role is accountable for achieving new business objectives.
  • Understanding the outsourcing strategies of assigned clients and formulating short, medium, and long-term plans to maximize opportunities for providing clinical trial supply services. This includes prioritizing accounts, identifying decision-makers, and utilizing sales tools effectively.
  • Meeting and exceeding sales targets for designated accounts and/or territories.
  • Adhering to company policies and relevant SOPs, while making recommendations for enhancing policy and procedure efficiency when appropriate.
  • Engaging in necessary training and development opportunities.
  • Performing other sales-related tasks as required.

Qualifications:

  • BSc/BA or equivalent in business or scientific disciplines.

Experience:

  • Significant prior experience in the life sciences sector, including pharmaceutical, biotech (particularly in cell and gene therapy), clinical supply chain, cold storage, or transportation.
  • Experience related to clinical projects and/or sales is a distinct advantage, ideally including clinical protocol development and/or CRO sales.
  • Knowledge of clinical trials and/or supply chain management is preferred.
  • Experience in sales or account management.

Skills and Competencies:

  • Ability to work collaboratively, particularly in a matrix management environment, and influence across various functions within Thermo Fisher Scientific and partner organizations.
  • Proficiency with software tools for internal and external communication, including the Microsoft Office Suite and CRM software.
  • Strong sales, communication, and presentation skills, with the ability to comprehend client needs and propose suitable solutions.
  • Proven analytical and problem-solving abilities, with a knack for identifying and addressing issues.
  • Commitment to meeting deadlines consistently.
  • Self-driven and results-oriented, capable of working independently while knowing when to seek support from colleagues and management.
  • Willingness to travel overnight up to 50% of the time.

Benefits:

We provide a competitive base salary, attractive sales bonuses, a contributory pension plan, private medical insurance, life assurance, income protection, 25 days of holiday plus bank holidays, and the option to purchase additional days through our Holiday Purchase Plan, along with flexible benefits tailored to your needs.

At Thermo Fisher Scientific, every one of our 100,000 extraordinary minds has a unique story to tell. Contribute to our singular mission—enabling our customers to make the world healthier, cleaner, and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.