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Lead Client Relationship Manager

2 months ago

Remote, Oregon, United States Thermo Fisher Scientific Full time

Work Schedule

Other

Environmental Conditions

Office

Job Overview

About Us

At Thermo Fisher Scientific, our extensive industry presence provides unmatched commercial reach, unique customer access, and a global footprint. Our diverse clientele, spanning research, clinical, and commercial production, allows you to make a significant impact while working in an environment that values and rewards your contributions. Become a part of our Sales & Marketing team, where you can leverage our comprehensive capabilities to assist our clients in overcoming some of the world's most pressing challenges.

Key Responsibilities:

A typical day may involve:

  • Identifying and pursuing new business opportunities in BioServices (biorepository) and logistics.
  • Managing client expectations by collaborating with colleagues from Client Services, Subject Matter Experts, and Executive Leadership Team (ELT) Members to foster integrated relationships.
  • Tracking activities and reporting progress consistently using CRM systems. Evaluating performance against objectives with sales leadership and proposing alternative strategies as needed.
  • Overseeing the process of acquiring new business, which may include leading bid defense meetings, discussing quotes, and managing contracts. This role is accountable for achieving new business targets.
  • Understanding the outsourcing strategies of assigned clients and developing short, medium, and long-term plans to maximize opportunities for providing clinical trial supply services. This includes prioritizing accounts, identifying decision-makers, and utilizing sales tools effectively.
  • Meeting and exceeding sales targets for assigned accounts and/or territories.
  • Adhering to company policies and standard operating procedures, and making recommendations for enhancing efficiency where applicable.
  • Engaging in required training and development opportunities.
  • Performing other sales-related duties as assigned.

Qualifications:

  • BSc/BA or equivalent in business or a scientific discipline.

Experience:

  • Extensive experience in the life sciences sector, including pharmaceuticals, biotechnology (particularly cell and gene therapy), clinical supply chain, cold storage, or transportation.
  • Experience related to clinical projects and/or sales is a distinct advantage, preferably including clinical protocol development and/or CRO sales.
  • Familiarity with clinical trials and/or supply chain management is preferred.
  • Experience in sales or account management.

Skills and Abilities:

  • Strong teamwork skills, particularly in a matrix management environment. Ability to influence across functions and locations to achieve objectives.
  • Proficiency with software tools for internal and external communication, including the Microsoft Office Suite and CRM software.
  • Exceptional sales, communication, and presentation skills. Capable of understanding client needs and articulating appropriate solutions.
  • Strong problem-solving abilities with keen analytical skills. Capable of identifying and addressing issues effectively.
  • Commitment to meeting deadlines consistently.
  • Self-motivated and results-oriented, capable of working independently while knowing when to seek support from colleagues and management.
  • Willingness to travel overnight up to 50% of the time.

What We Offer:

We provide a competitive base salary, attractive sales bonuses, a contributory pension plan, private medical insurance, life assurance, income protection, 25 days of holiday plus bank holidays, with an option to purchase additional days through our Holiday Purchase Plan, along with other flexible benefits tailored to your needs.

At Thermo Fisher Scientific, each of our 100,000 extraordinary minds has a unique story to tell. Contribute to our singular mission—enabling our customers to make the world healthier, cleaner, and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.