Lead Client Relationship Manager

2 weeks ago

Remote, Oregon, United States Thermo Fisher Scientific Full time

Work Schedule

Other

Environmental Conditions

Office

Job Overview

About Us

At Thermo Fisher Scientific, our extensive reach and global presence enable us to deliver exceptional service to our diverse clientele. Our vast customer network spans research, clinical, and commercial sectors, allowing you to make a meaningful impact while being part of a supportive and rewarding environment. Become a vital member of our Sales & Marketing division, where your expertise will help tackle some of the most pressing challenges faced by our customers.

Key Responsibilities:

A typical day may involve:

  • Identifying and pursuing new business opportunities within BioServices, particularly in biorepository and logistics.
  • Managing client expectations by collaborating with colleagues from Client Services, Subject Matter Experts, and Executive Leadership Team members to foster integrated relationships.
  • Tracking activities and reporting progress consistently using CRM systems. Regularly review performance with sales leadership and suggest alternative strategies when necessary.
  • Overseeing the process of acquiring new business, which may include leading bid defense meetings, discussing quotes, and managing contracts. You will be accountable for achieving new business objectives.
  • Understanding the outsourcing strategies of assigned clients and developing short, medium, and long-term plans to maximize opportunities for providing clinical trial supply services. This includes prioritizing accounts and identifying key decision-makers.
  • Meeting and exceeding sales targets for designated accounts and/or territories.
  • Adhering to company policies and standard operating procedures, while also recommending improvements for efficiency where applicable.
  • Engaging in necessary training and development opportunities.
  • Performing other sales-related tasks as assigned.

Qualifications:

  • BSc/BA or equivalent in business or a scientific discipline.

Experience Required:

  • Significant prior experience in the life sciences sector, including pharmaceuticals, biotechnology (cell and gene therapy), clinical supply chain, cold storage, or transportation.
  • Experience in clinical project management and/or sales is a distinct advantage, ideally including clinical protocol development and/or CRO sales.
  • Knowledge of clinical trials and supply chain management is preferred.
  • Experience in sales or account management.

Skills and Abilities:

  • Ability to work collaboratively in a matrix management environment and influence across various functions and organizations.
  • Proficiency with software tools for internal and external communication, including the Microsoft Office Suite and CRM software.
  • Strong sales, communication, and presentation skills, with the ability to understand client needs and articulate suitable solutions.
  • Excellent problem-solving abilities and analytical skills, with a focus on identifying and addressing issues.
  • Commitment to meeting deadlines consistently.
  • Self-driven and goal-oriented, capable of working independently while knowing when to seek support from colleagues and management.
  • Willingness to travel overnight up to 50% of the time.

What We Offer:

We provide a competitive base salary, attractive sales bonuses, a contributory pension plan, private medical insurance, life assurance, income protection, and 25 days of holiday plus bank holidays. You also have the option to purchase additional holiday days through our Holiday Purchase Plan, along with other flexible benefits tailored to your needs.

At Thermo Fisher Scientific, each of our 100,000 exceptional minds contributes to our singular mission—enabling our customers to create a healthier, cleaner, and safer world.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

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