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Lead Client Relations Manager

2 months ago

Remote, Oregon, United States Thermo Fisher Scientific Full time

Work Schedule

Other

Environmental Conditions

Office

Job Overview

About Thermo Fisher Scientific

At Thermo Fisher Scientific, our expansive reach in the industry provides unmatched commercial opportunities, unique access to customers, and a global presence. Our diverse clientele, spanning research, clinical, and commercial production, allows you to make a significant impact while working in a supportive, rewarding environment. Become a part of our Sales & Marketing division, where you can leverage our extensive capabilities to assist clients in overcoming some of the most challenging issues in the world.

Key Responsibilities:

A typical day may involve:

  • Acting as a Senior Account Manager to identify clients and pursue new business prospects in BioServices (biorepository) and logistics.
  • Managing client expectations by collaborating with colleagues from Client Services, Subject Matter Experts, and Executive Leadership Team (ELT) Members to foster integrated relationships.
  • Tracking activities and reporting progress continuously using CRM systems. Evaluating performance against objectives with sales leadership and proposing alternative strategies when necessary.
  • Overseeing the process of acquiring new business, which may include leading bid defense meetings, discussing quotes, and managing contracts. This role is accountable for achieving new business targets.
  • Understanding the outsourcing strategies of assigned clients and developing short, medium, and long-term plans to maximize opportunities for providing clinical trial supply services. This includes prioritizing accounts, identifying decision-makers, and utilizing sales tools effectively.
  • Meeting and exceeding sales targets for designated accounts and/or territories.
  • Adhering to company policies and relevant SOPs, and recommending improvements for policy and procedure efficiency where applicable.
  • Participating in mandatory training and development sessions.
  • Performing other sales-related tasks as assigned.

Qualifications:

  • BSc/BA or equivalent in business or scientific disciplines.

Experience Requirements:

  • Significant prior experience in the life sciences sector; including pharmaceutical, biotech (cell and gene therapy), clinical supply chain, cold storage, or transportation.
  • Experience in clinical project management and/or sales is a distinct advantage, preferably including clinical protocol development and/or CRO sales.
  • Familiarity with clinical trials and/or supply chain management is preferred.
  • Proven sales or account management experience.

Skills and Competencies:

  • Strong teamwork abilities, particularly in a matrix management structure. Capability to influence across functions and locations to achieve objectives.
  • Proficient in software tools for internal and external communication, including the Microsoft Office Suite and CRM software.
  • Excellent sales, communication, and presentation skills. Ability to comprehend client needs and articulate suitable solutions.
  • Strong problem-solving skills with analytical capabilities. Proficient in identifying and addressing issues.
  • Commitment to meeting deadlines consistently.
  • Self-driven and results-oriented, capable of working independently while knowing when to engage colleagues and management for support.
  • Willingness to travel overnight up to 50% of the time may be necessary.

What We Offer:

We provide a competitive base salary, attractive sales bonuses, a contributory pension plan, private medical insurance, life assurance, income protection, 25 days of holiday plus bank holidays, with an option to purchase additional days through our Holiday Purchase Plan, along with flexible benefits tailored to your needs.

At Thermo Fisher Scientific, every one of our 100,000 extraordinary minds has a unique story to tell. Contribute to our singular mission—enabling our customers to make the world healthier, cleaner, and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.