Senior Enterprise Account Executive
2 weeks ago
About Zenarate
Zenarate AI Coach empowers prominent brands to cultivate confident, high-performing agents through AI Simulation Training. Our AI Coach is utilized globally, reaching diverse markets including the U.S., Canada, Mexico, Philippines, India, and Europe in 15 languages.
Zenarate serves a wide array of industries, including financial services, healthcare, insurance, telecommunications, technology, retail, and travel. We are in search of a seasoned Enterprise Account Director to enhance our customer engagement.
Key Responsibilities- Renew customer contracts while achieving increased Net Revenue Retention (NRR) and maintaining customer loyalty.
- Identify upsell and cross-sell opportunities within existing accounts, coordinating sales efforts to secure these opportunities.
- Establish and strengthen relationships with executive-level decision-makers.
- Create referenceable accounts and collaborate with marketing to highlight our success stories.
- Promote how our product can enhance Key Performance Indicators (KPIs) across various use cases.
- Gain a comprehensive understanding of our customers' utilization of our product to provide valuable insights for improvement and new opportunities.
- Monitor and report on activities and outcomes related to sales opportunities.
- Bachelor's degree in Business, Marketing, or a related discipline.
- Demonstrated experience in an Account Management role with a focus on revenue growth.
- Experience in renewal and contract negotiations.
- Proven track record managing Enterprise Accounts with annual revenues exceeding $1M.
- Prior experience engaging with executive leadership within Enterprise-level clients.
- Preferred background in SaaS sales or Account Management; experience in Contact Center operations is a plus.
Annual base salary range: $160,000 - $179,000
Zenarate is committed to fostering a culture that prioritizes:
- Consistent, high-quality service delivery.
- Efficient software and service provision.
- Customer-first mentality, treating customers with the utmost respect.
- Leadership in innovation, quality, efficiency, and customer satisfaction.
- An inclusive environment that supports every individual’s success.
As a member of Zenarate, you can expect:
- Competitive compensation.
- A comprehensive benefits package, including health, vision, dental, and retirement plans.
- A casual workplace that values and respects employee contributions.
- Flexible work arrangements, including remote options.
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