Coordinator of Hotel Sales and Marketing

1 week ago

Portland, Oregon, United States Crescent Hotels & Resorts Full time

Sales and Marketing Coordinator for Hospitality

Company Overview: Crescent Hotels & Resorts is seeking a dedicated individual to join our Sales & Catering Department.

POSITION SUMMARY: The primary role of the Sales and Marketing Coordinator is to enhance the operational efficiency of the Sales & Catering Department. This position involves supporting the Director of Sales & Marketing with various administrative and clerical tasks while also assisting other hotel executives with minor administrative responsibilities. The coordinator will ensure the professional management of assigned group room bookings, meetings, and receptions.

REPORTING STRUCTURE: This position reports directly to the Director of Sales & Marketing.

KEY RESPONSIBILITIES:

  1. Manage incoming leads and allocate them to the sales team according to segmentation.
  2. Handle incoming calls for the sales and administrative department.
  3. Collaborate with the Director of Sales to implement the hotel’s amenity program.
  4. Gather and prepare sensitive customer billing information.
  5. Assist in promoting hotel events through social media channels.
  6. Prepare all necessary documentation for events and coordinate with the Director of Sales, hotel operations, and clients to ensure exceptional service throughout all phases of the event.
  7. Support the Director of Finance with group billing, master folio setup, and account settlements.
  8. Identify opportunities to enhance revenue through upselling and offering additional services for events.
  9. Act as a liaison between the sales team and clients during the event process, ensuring client satisfaction and addressing any issues that arise.
  10. Proactively address operational challenges related to events and collaborate with hotel staff and clients to find solutions.
  11. Oversee banquet and meeting spaces for assigned groups.
  12. Advise sales staff on the ability to meet client demands, including space requirements and materials.
  13. Input data into the computer system to generate account history reports.
  14. Perform other job-related duties as assigned.

SKILLS AND QUALIFICATIONS:

This role is ideal for individuals with a blend of experience in marketing, sales, banquets, or front desk operations. It serves as an excellent entry point for those looking to advance within a hotel sales department. Basic administrative experience is required, and candidates must possess strong communication skills in English. A self-motivated attitude and a professional demeanor are essential. The ability to interact effectively with guests, particularly under pressure, is crucial. Teamwork and a willingness to assist colleagues are important traits for success in this role. Candidates should have basic mathematical skills and the ability to communicate clearly, both verbally and in writing, with vendors and department heads. Familiarity with hotel reservations and sales and catering software is advantageous.

PERFORMANCE EXPECTATIONS:

Customer Satisfaction: Delivering exceptional service to our guests is paramount. Maintaining professionalism and treating all guests and associates with respect is essential.

Work Habits: Adhering to hotel standards for work procedures, appearance, punctuality, and attendance is expected. Adaptability to changes in procedures and a willingness to learn new skills are important.

Safety and Security: Ensuring the safety and security of guests and associates is a top priority. Compliance with hotel security policies and procedures is mandatory.

NOTE: This job description outlines the essential functions of the position but is not exhaustive. Additional responsibilities may be assigned as needed.

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