Sales and Marketing Coordinator for Hospitality

2 weeks ago

Portland, Oregon, United States Crescent Hotels & Resorts Full time

Sales and Marketing Coordinator for Hospitality

Company Overview: Crescent Hotels & Resorts is dedicated to providing exceptional guest experiences through our dedicated team members.

POSITION SUMMARY: The role of the Sales and Marketing Coordinator is to support the efficient functioning of the Sales & Catering Department. This position assists the Director of Sales & Marketing with various administrative and clerical tasks while also aiding other hotel leaders with minor administrative responsibilities. The coordinator will ensure the smooth and professional management of group room bookings, meetings, and receptions.

REPORTING STRUCTURE: Reports directly to the Director of Sales & Marketing.

KEY RESPONSIBILITIES:

  1. Oversee incoming leads and allocate them to the sales team according to segmentation.
  2. Handle incoming calls for the sales and administrative department.
  3. Work alongside the Director of Sales to implement the hotel’s amenity program.
  4. Gather and prepare sensitive customer billing information.
  5. Assist in promoting hotel events through social media and other channels.
  6. Prepare all necessary documentation before and after events, coordinating with the Director of Sales, hotel operations, and clients to ensure a consistent and high level of service throughout all phases of the event.
  7. Support the Director of Finance with group billing, master folio setups, and account settlements.
  8. Identify opportunities to enhance revenue through upselling and offering additional services to create memorable events.
  9. Act as a liaison between field sales personnel and clients throughout the event process, ensuring client needs are met and addressing any issues that arise.
  10. Proactively address operational challenges related to events, collaborating with hotel staff and clients to find solutions.
  11. Manage banquet and meeting spaces for assigned groups.
  12. Advise sales staff on the ability to meet client demands, including phone requirements and the suitability of available spaces.
  13. Input and manage data in the computer system to generate account history reports.
  14. Perform additional job-related duties as assigned.

SKILLS AND QUALIFICATIONS:

This position is ideal for individuals with a blend of experience in marketing, sales, banquets, or front desk operations. It serves as an excellent entry point for those looking to advance within a hotel sales department. Basic administrative experience is necessary, and candidates must possess strong communication skills in English. A self-motivated attitude with a professional demeanor is essential. The ability to effectively interact with guests, particularly under pressure, is crucial. Teamwork and collaboration with colleagues are highly valued. Basic mathematical skills and proficiency in using calculators for accurate calculations are required. Effective verbal and written communication skills are necessary for engaging with vendors and department heads. Familiarity with hotel reservations and sales and catering software is advantageous.

PERFORMANCE EXPECTATIONS:

Customer Satisfaction: Providing exceptional service to our guests is paramount. Positive interactions with Crescent staff are key to enhancing the guest experience. Maintaining professionalism and treating all guests and associates with respect is essential.

Work Ethic: To ensure a positive experience for both guests and associates, work habits should consistently meet or exceed hotel standards regarding procedures, appearance, punctuality, and attendance. Adaptability to changes in the work environment and a willingness to learn new skills are important.

Safety and Security: The safety and security of guests and associates are top priorities. All associates must adhere to hotel security policies and procedures, particularly regarding key controls and reporting safety concerns.

NOTE: This description outlines the primary responsibilities and expectations of the position but is not exhaustive. Additional job-related duties may be assigned as necessary.

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