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Hospitality Sales and Marketing Support Specialist

2 months ago

Portland, Oregon, United States Crescent Hotels & Resorts Full time

Sales and Marketing Coordinator for Hospitality

Company Overview: Crescent Hotels & Resorts is dedicated to providing exceptional service and creating memorable experiences for our guests.

POSITION SUMMARY: The Sales and Marketing Coordinator plays a vital role in ensuring the smooth operation of the Sales & Catering Department. This position supports the Director of Sales and Marketing with various administrative and clerical tasks while assisting other hotel executives with minor administrative responsibilities. The coordinator will be responsible for the effective and professional management of assigned group room bookings, meetings, and receptions.

REPORTING STRUCTURE: Reports directly to the Director of Sales and Marketing.

KEY RESPONSIBILITIES:

  1. Manage incoming leads and allocate them to the sales team according to segmentation.
  2. Handle incoming calls for the sales and administrative department.
  3. Collaborate with the Director of Sales to implement the hotel’s amenity program.
  4. Gather and prepare sensitive information related to customer billing.
  5. Assist in promoting hotel events through social media and other channels.
  6. Prepare all necessary documentation before and after events, coordinating with the Director of Sales, hotel operations, and clients to ensure high-quality service throughout all phases of the event.
  7. Support the Director of Finance with group billing, master folio setup, and account settlements.
  8. Identify opportunities to enhance revenue through upselling and offering additional services to create exceptional events.
  9. Act as a liaison between the sales team and clients during the event process, ensuring client satisfaction and addressing any issues that arise.
  10. Proactively address operational challenges related to events and collaborate with hotel staff and clients to find solutions.
  11. Oversee banquet and meeting spaces for assigned groups.
  12. Advise sales staff on the ability to meet client demands, including space requirements and materials.
  13. Utilize computer systems to input data and generate account history reports.
  14. Perform other job-related duties as assigned.

QUALIFICATIONS:

This role is ideal for individuals with a blend of experience in marketing, sales, banquets, or front desk operations. It serves as an excellent entry point for those looking to advance within a hotel sales department. Basic administrative experience is required, and candidates must possess strong communication skills in English. A self-motivated attitude, professionalism, and the ability to work well under pressure are essential. Team collaboration and effective interaction with both internal and external customers are crucial. Basic mathematical skills for accurate calculations are necessary, along with effective verbal and written communication abilities. Familiarity with hotel reservations and sales and catering software is advantageous.

PERFORMANCE EXPECTATIONS:

Customer Satisfaction: Our guests are our priority. Positive interactions with Crescent staff are key to enhancing the guest experience. Maintaining professionalism and treating all guests and associates with respect is essential.

Work Habits: To foster a positive environment for guests and associates, work habits should consistently meet or exceed hotel standards regarding procedures, appearance, punctuality, and attendance. Adaptability to changes in procedures and a willingness to learn new skills are important.

Safety and Security: The safety and security of our guests and associates are paramount. All associates must adhere to hotel security policies and procedures, particularly regarding confidentiality and reporting safety concerns.

NOTE: This description outlines the essential functions of the position and is not intended to be exhaustive. Other job-related duties may be assigned as necessary.