Payment Services Risk and Fraud Manager

7 days ago

Boise, Idaho, United States First Interstate Bancsystem Inc Full time
Job Summary

We are seeking a highly skilled Payment Services Risk and Fraud Manager to join our team at First Interstate Bancsystem Inc. This role is responsible for preventing, identifying, and mitigating fraud losses for credit and debit card portfolios of the Bank.

Key Responsibilities
  • Manage the output of multiple fraud monitoring platforms and build cohesion across them.
  • Analyze fraud data to implement rules and refine tactics for ongoing prevention while minimizing false positives in collaboration with Enterprise Risk Management.
  • Maintain comprehensive model documentation in accordance with the Bank's Model Risk Management Program.
  • Maintain reports to management regarding fraud losses, trends, and recommendations.
  • Maintain policy and procedure development to mitigate fraud risk while partnering with Operational Leaders and Enterprise Risk Management to ensure quality control measures are being followed.
  • Independently determine if transactions are fraudulent and take appropriate action(s); including escalating any fraud issues to the appropriate department manager or investigative unit.
  • Resolve escalated and complex issues while ensuring compliance with regulations and audit standards.
  • Partner with debit and credit dispute teams to investigate, identify trends, and proactively minimize future related fraud loss.
  • Collaborate heavily with Enterprise Risk Management for investigation and accurate SAR reporting.
  • Communicate with customers, team members, business lines, merchants, other financial institutions, or other resources to validate information and/or transaction(s) and provide guidance on mitigation or recovery steps.
  • Develop relationships and card fraud awareness for training, guidance, and communication to ensure business line and banker awareness of evolving fraudulent activities.
  • Conduct in-depth investigation of debit and credit account activity and analysis of trends or common points of compromise, identify additional accounts affected by known fraud and collaborate on rule development to prevent future fraud with Enterprise Risk Management.
  • Create and update procedures according to changes in or the implementation of new processes or systems.
  • Coordinate discussions with fraud vendors regarding rule performance and rule implementation.
  • Escalate any risk or fraud issues to Leadership. Assist with development of reporting to drive recommendations and future change.
  • Work with business lines and leadership to recommend and drive process improvements, regulatory compliance, and quality control.
  • Assist with special projects where skill, knowledge, and expertise are needed.
Requirements
  • Bachelor's degree (B. A.) from four-year college or university and a minimum of five (5) years of experience in banking, fraud & risk management or related profession; or equivalent combination of education and experience.
  • Exceptional communication skills, with the ability to talk to every level, from C-level executives to front-line employees.
  • Familiarity with fraud, payments, and data analytics methods/tools.
  • Ability to quickly identify, measure, and execute process improvements.
  • A results-oriented mindset with the desire and ability to push through obstacles to achieve goals.
  • Ability to engage with diverse stakeholders to achieve a common vision.
  • Data-centric and detail-oriented approach. Ability to smartly set up processes to collect and use data for improved decision making.
  • Track record of strong time management skills and ability to prioritize and drive efforts independently.
  • Experience influencing and inspiring a team to take on a challenge or initiative to optimize daily operations and continually mitigate risk.
  • Builds extensive networks- utilizes a large network of people, vendors, technology to stay current.
  • Strong interpersonal and communication skills, and ability to effectively interact with senior leaders and work independently.
  • Exceptional client focus. Must ensure clients stays at the center of fraud mitigation development and risk changes.
  • Excellent organizational skills.
  • Ability to make judgments based on information provided.
  • Ability to work and complete tasks with minimal direct supervision.
  • Ability to maintain high level of confidentiality.
Language Skills

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries of complaints of customers, regulatory agencies, or members of the business community. Ability to write speeches and reports. Ability to effectively present information to top management, public groups, and/or boards of directors.

Mathematical Skills

Ability to work with mathematical concepts such as probability, statistical correlation, validity, and inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

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