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Account Manager I

2 months ago

Rogers, Arkansas, United States Advantage Solutions Full time
Account Manager I Job Description

We are seeking a highly dynamic Account Manager I to join our team at Advantage Solutions. As a business partner, you will be responsible for building and maintaining relationships with teams and clients. Your primary role will be to act as a liaison, providing solutions, training, and project management to deliver outstanding results.

Key Responsibilities:
  • Liaison: Work closely with client and management as the primary point of contact to ensure accurate, timely, and consistent communication.
  • Troubleshooting: Ensure all issues are properly escalated to the appropriate department, providing feedback and consulting with the team and/or client as needed.
  • Training and Education: Assess and address training needs regarding existing and new software functionality.
  • System Platform and Configuration: Participate in new software release testing and validate the accuracy of the database after each enhancement release.
  • Project Management: Act as a project manager on behalf of the client/team, leading the project from conception to completion.
Requirements:
  • Bachelor's Degree or equivalent experience required.
  • 1-3 years of experience in a client-facing/customer service role.
  • Process-oriented/strong follow-up/ highly organized approach to managing/prioritizing tasks and day-to-day activity.
  • Team player with the ability to collaborate and communicate with IT and/or business.
  • Strong analytical thinker to assist in troubleshooting and managing retail technical and data issues.
  • Intermediate to advanced knowledge of MS Excel (Formulas, Pivot Tables, Templates).
What We Offer:
  • Full-Time Benefits (Medical, Dental, Vision, Life).
  • 401(k) with company match.
  • Training and Career Development.
  • Generous Paid Time-Off.

At Advantage Solutions, we are committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. We shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.