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Account Manager

1 month ago


Rogers, Arkansas, United States Acorn Influence LLC Full time
Job Summary:

As a Client Relationship Lead at Acorn Influence LLC, you will be responsible for leading client relationships and managing a team of Senior Account Executives/Account Executives who work directly with our influencers to build user-generated content for brands across multiple retailers. The Client Relationship Lead provides full client service support, budget oversight, and strategic planning for campaign execution. This includes maintaining a high level of awareness with client activities, detail-oriented program and project management, and professional communication.

Key Responsibilities:

Act as the primary point of contact for clients, building trust-based partnerships with client teams and agency partners.
Manage budgets as needed with oversight from Manager, handling influencer payment approvals.
Prepare and deliver client Kickoff and alignment of deliverables and timelines, facilitating client approvals on campaign content and creative.
Manage timelines internally and with client, responsible for internal and external campaign kick off and Post Analysis scheduling and communication.
Review and approve ALL influencer selection and ALL creative being delivered to client, managing Client Service Tracker Updates.
Create and deliver Post Analysis along with sales, plus case studies, as needed.
Mentor and develop Senior Account Executive and Account Executives with Individual Development Plans (IDP) and growth plans, leading Biweekly 1:1 with team members.
Contribute to recruiting, hiring, and training for direct reports with support of Associate Directors and Vice President of Client Success.
Lead sales updates, communicating closely with seller and client requests and updates.
Handle Monthly/Quarterly reconciliation campaigns updates as needed.

Requirements:

3-5 years of relevant working experience preferably in Marketing, Digital Media, Client Service, Public Relations, or Advertising.
1-2 years of formal or informal people management experience.
Bachelor's Degree in Marketing, Business, AD/PR, Communications, or other related fields or equivalent prior work experience.

What We Offer:

Competitive salary range: $65,000 - $73,000.
Medical, Dental, Vision, Short/Long-Term Disability, Life/AD&D benefits.
401k - Employer match.
HSA - Employer contributes.
Flexible Vacation & PTO plan.
Paid Maternity/Paternity leave.
Paid Holidays.
Remote/Flex day schedule.
Laid-back office environment.

Our Culture:

At Acorn Influence LLC, we value integrity, humility, and altruism. We promote diversity, equity, inclusion, and belonging in every aspect of our business. We cultivate a safe workplace where everyone feels respected, engaged, and able to reach their full potential. We give a shit. We take pride in our work, holding ourselves to a high standard of executional excellence. We continually work to expand our skills and master our craft. Our approach sets a precedent and reverberates throughout our always-changing industry, inspiring adaptation among brands, platforms, and agencies. We bias towards action, starting with 'what is possible?' instead of being stuck in scarcity. We embrace challenges and welcome feedback as opportunities to improve what we do and how we do it. We find joy in the process and are fueled by our curiosity to master complex problems. We aren't afraid to take calculated risks or operate in ambiguity, recognizing that imperfection is a part of progress. We provide feedback with courage, openness, and empathy- internally and externally, across departments, and at all levels. We do the right thing, even when it's hard. We aim to understand (not judge) and teach (not take over). Our feedback is empirical and focuses on behaviors and outcomes. We believe in what we are building together and put the team first in order to accomplish our shared goals. We reject apathy and cynicism and do everything we can to help each other win. Being All In is not about the hours we log, nor does it mean that we agree on every decision. Rather, it is a mentality of common purpose that guides how we engage, reach consensus, and show up for our clients and teammates.