On-Site Program Manager

2 weeks ago


Charlottesville, Virginia, United States WorldStrides Full time

About WorldStrides:

WorldStrides stands as the premier authority in educational travel and experiential learning. Established in 1967, our mission has evolved to offer a diverse array of programs that enrich the lives of over half a million students each year across more than 100 countries. Our offerings encompass educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports, all designed to broaden students' perspectives beyond the classroom.

Position Overview:

The On-Site Program Manager serves as a vital customer service representative for WorldStrides, engaging directly with our clients during their tours. Assigned to a hotel accommodating our student groups, the Program Manager's responsibilities include facilitating check-in and check-out processes, coordinating group activities such as meals and meeting spaces with hotel personnel, and collaborating nightly with the Program Leader to address the group's needs. While the Program Manager is not required to accompany the group during daytime activities, they must remain on-site at the hotel while the group is present.

Key Responsibilities:

  • Effectively manage the arrival and departure of groups with a focus on courtesy and customer satisfaction.
  • Address and resolve any issues that arise during the group's stay.
  • Uphold a high standard of professionalism and deliver exceptional customer service consistently.
  • Perform additional tasks as directed by the Manager.

Work Schedule:

  • Part-time, seasonal work with a flexible schedule during peak periods.
  • Availability for weekend shifts and extended assignments is essential.

Benefits:

  • Comprehensive training provided.
  • Accommodation arranged by WorldStrides.
  • Meal allowances as applicable.

WorldStrides is dedicated to fostering educational opportunities and serving communities globally. Our commitment is driven by the passion of our team and partners to make experiential learning accessible while promoting social, environmental, and ethical responsibility. Together, we strive to enhance inclusion, diversity, and sustainability.

As an Equal Opportunity Employer, WorldStrides is devoted to cultivating a diverse workforce in an environment that encourages inclusion and belonging. All qualified candidates will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws.

WorldStrides will only employ individuals who are legally authorized to work in the United States. This position does not offer sponsorship for work authorization.



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