Dealer Support Coordinator

4 hours ago

West Fargo, North Dakota, United States Doosan Bobcat North America, Inc Full time
Job Title: Dealer Support Coordinator

Doosan Bobcat North America, Inc. is seeking a highly organized and detail-oriented Dealer Support Coordinator to join our team. As a key member of our sales and service team, you will be responsible for delivering exceptional support to our dealers, ensuring streamlined operations and top-notch customer service.

Key Responsibilities:
  • Act as the primary point of contact for dealers, providing timely and precise support and guidance on sales, parts, and operational queries.
  • Manage and streamline order processing for dealers, including order entry, monitoring, and modifications, collaborating closely with internal teams to guarantee prompt and accurate order fulfillment.
  • Stay updated on new systems, product launches, and updates to effectively assist dealers.
  • Facilitate clear communication between dealers and internal departments, ensuring timely and accurate information dissemination, including vital updates, policies, and procedures.
  • Identify and analyze dealer issues, escalating complex problems to the relevant departments and ensuring timely resolution. Maintain precise records of dealer inquiries, issues, and resolutions.
  • Build and maintain strong relationships with dealers, ensuring a high level of satisfaction and loyalty. Serve as a reliable resource for dealers, providing guidance and support.
  • Attend staff/department meetings and regularly scheduled sessions with internal and external counterparts to remain informed about business conditions and updated processes.
  • Coordinate and communicate logistics with internal and external teams regarding shipment delays, delivery discrepancies, or missing products.
  • Document calls and emails in Salesforce for future reference and metrics collection to enhance current processes.
Requirements:
  • Education: Associate degree preferred or equivalent experience.
  • Experience: 0-2 years in a similar role.
  • Excellent communication and interpersonal skills.
  • Strong organizational and coordination abilities.
  • Detail-oriented with a focus on accuracy and efficiency.
  • Ability to manage multiple tasks and prioritize effectively.
  • Proficiency in CRM systems, order processing software, and relevant tools.
  • Strong problem-solving and decision-making skills.
  • Ability to work both independently and collaboratively within a team.
  • Travel requirement: Less than 10%.

Doosan Bobcat North America, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. If you have a disability or special need that requires accommodation, please contact us.

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