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Client Services Representative
2 months ago
We are seeking a highly skilled and experienced Client Services Representative to join our team at Canon Solutions America, Inc. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our site.
Main Responsibilities- Provide prompt and accurate reproduction of all print requests, including reviewing electronic files for print readiness and performing quality control checks.
- Manage and oversee workflow and job balance between staff, ensuring tasks are completed within account SLA requirements.
- Communicate and train team members on changes to workflow or procedure, and ensure compliance with customer policies and protocols.
- Responsible for communicating with clients and staff, and may serve as the main point of contact for daily activity and participate in client meetings.
- Perform routine upkeep and basic maintenance of equipment, and record and track customer inquiries and fulfillment of requests.
We are looking for a highly motivated and organized individual with excellent communication and customer service skills. The ideal candidate will have prior experience in a customer service environment, good computer skills, and the ability to multitask and prioritize in order to meet deadlines.
The successful candidate will be able to work with minimal supervision, have a strong focus on providing good customer service, and be able to lift up to 50lbs. A valid driver's license and acceptable driving record are necessary, as the role may require driving between multiple client locations.
What We OfferCanon Solutions America, Inc. offers a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, and educational assistance. We are an equal opportunity employer and comply with all applicable federal, state, and local laws, regulations, orders, and mandates.
