Contact Center Representative
5 days ago
We are seeking a highly skilled and customer-focused Contact Center Representative to join our team at Self-Help, a nonprofit organization dedicated to creating economic opportunity for all.
Key Responsibilities- Member Service: Respond to requests for service from Self-Help Credit Union members in a pleasant, professional, and efficient manner via telephone or written correspondence.
- Product Expertise: Develop and maintain expertise in all Self-Help Credit Union products and services to successfully address member inquiries directly or when appropriate, by referring the member to the proper contact.
- Organizational Knowledge: Maintain familiarity with the broader Self-Help organization and be capable of responding to inquiries regarding organizational initiatives and services beyond the Credit Union.
- Communication: Provide excellent member service, ensuring timely and accurate follow-up with members as necessary to provide satisfactory resolution to their requests.
- Education: High school diploma or equivalent related experience.
- Experience: Minimum 1 year of customer service experience in a call center or retail operations environment.
- Language: English and Spanish required.
- Skills: Excellent verbal and written communication skills, excellent math ability, and ability to function in a financial institution branch environment.
Self-Help is a nonprofit organization committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, military and veteran status, class or family status.
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Customer Service Representative
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Patient Services Representative
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Customer Care Representative
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Patient Services Representative
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Contact Center Representative
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Laboratory Client Services Representative
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Temporary Member Service Representative
3 months ago
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1 month ago
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Radiology Technologist
1 month ago
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