Patient Experience Advocate

4 days ago


Hendersonville, North Carolina, United States Mission Hospital Full time
Job Summary

We are seeking a skilled Patient Experience Advocate to join our team at Mission Hospital. As a key member of our customer service team, you will be responsible for providing exceptional patient and family-centered care.

Key Responsibilities
  • Act as a patient and family advocate to improve customer service and promote a culture of patient-centered care.
  • Use effective communication, engagement, and critical thinking skills to serve guests by answering inquiries in person or by phone.
  • Monitor and provide assistance to guests seeking access to the Emergency Department while demonstrating caring and compassion and willingness to help at all times.
  • Function as a liaison with patients and families by seeking out and addressing concerns in a timely and proactive manner.
Requirements
  • High School Diploma or Equivalent
  • One year of experience working in customer relations or other public contact field
  • Experience with accessing information through an automated system
  • Attendance of De-Escalation 101 and Compassionate Conversation classes within first year (Mission Health Courses)
About Us

Mission Hospital is a leading healthcare provider in the region, committed to delivering high-quality patient care and exceptional customer service. We are proud to be recognized as one of the top hospitals in the nation for providing the highest clinical quality year over year.

We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for professional growth and development. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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