Customer Service Representative
3 days ago
We are seeking a highly skilled and detail-oriented Customer Service Registrar to join our team at TriStar Hendersonville Medical Center. As a key member of our registration team, you will be responsible for ensuring timely and accurate patient registration, verifying insurance coverage, and providing exceptional customer service to our patients and their families.
Key Responsibilities- Interview patients to obtain all necessary account information and verify insurance coverage
- Provide exemplary customer service to patients and their families
- Ensure charts are completed and accurate
- Verify all insurance and obtain pre-certification/authorization
- Calculate and collect patient liability amounts
- Ensure that all necessary signatures are obtained for treatments
- Process patient charts according to paperwork flow needs and established productivity standards
- 1 year of related experience preferred
- Demonstrates proficiency in Microsoft Office applications required
TriStar Hendersonville Medical Center is a leading healthcare provider in the region, committed to delivering high-quality patient care and exceptional customer service. Our team is dedicated to making a positive impact on the lives of our patients and their families.
What We Offer- A comprehensive benefits package, including medical, dental, and vision coverage
- A 401(k) plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee stock purchase plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance
- Referral services for child, elder, and pet care, home and auto repair, event planning, and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services, and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income
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