Call Center Specialist

4 weeks ago


Hendersonville, United States EmergeOrtho Full time
Description

EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, our Call Center Specialist position manages all incoming calls and directs them appropriately. The Call Center Specialist's responsibility is to schedule and reschedule services and assist with related administrative tasks. This position is the first point of contact for many of our patients in the Hendersonville, NC area and will be expected to initiate/encourage a positive patient experience.

Requirements

Qualifications and Experience
  • High school diploma or equivalent
  • Minimum two years of customer service experience, preferably in a medical office setting
  • Comfortable using multiple technology-based communication systems effectively and simultaneously
  • Previous experience using a multi-line phone system, preferred
Responsibilities include, but are not limited to, the following:
  • Utilizes practice management software to perform specific duties
  • Serves as a primary resource for all incoming calls
  • Directs all incoming calls to the appropriate staff/department based on pertinent information received from the caller
  • Returns phone calls within acceptable time frames
  • Maintains a pleasant, cooperative demeanor while performing all duties
  • Updates account information in the practice management system as necessary
  • Retrieves and directs messages from the general voicemail box and after-hours call service to the appropriate staff member
  • Notifies Team Lead or Manager of issues interfering with department operations
  • May be asked to maintain logs for statistical follow-up of phone activity
Other
  • Follows all applicable department and practice policies and procedures
  • Maintains patient confidentiality; complies with HIPAA privacy and confidentiality guidelines established by the practice
  • Maintains detailed knowledge of practice management and other computer software as it relates to job function
  • Performs other duties as required and assigned by the Manager or Team Lead
  • Attends all regular meetings


  • Hendersonville, United States EMERGEORTHO, P.A. Full time

    Utilizes practice management software to perform specific duties Serves as a primary resource for all incoming calls Directs all incoming calls to the appropriate staff/department based on pertinent information received from the caller Returns phone Call Center Specialist, Call Center, Specialist, Team Lead, Healthcare, Practice


  • Hendersonville, United States EmergeOrtho Full time

    DescriptionEmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, our Call Center Specialist position manages all incoming calls and directs them appropriately. The Call Center Specialist's responsibility is to schedule and reschedule services and assist with...


  • Hendersonville, United States Jen-Hill Construction Materials Full time

    Job DescriptionJob Descriptioncurrently working with a client who is seeking Call Center Representatives in the Indianapolis area! Our client is looking for sharp, motivated, and flexible individuals who are looking to gain experience and get a foot in the door with a thriving, well-known company.Call Center Representative Responsibilities:Provide superior...


  • Hendersonville, United States Vanderbilt University Medical Center Full time

    Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your...


  • Hendersonville, United States Mission Health Partners Full time

    Description IntroductionLast year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Community Outreach Specialist I with Mission Health Partners you can be a part of an organization that is devoted to giving back!BenefitsMission Health Partners, offers a total rewards package that supports the health, life,...


  • Hendersonville, United States Mission Health Partners Full time

    Description IntroductionLast year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Community Outreach Specialist I with Mission Health Partners you can be a part of an organization that is devoted to giving back!BenefitsMission Health Partners, offers a total rewards package that supports the health, life,...


  • Hendersonville, United States Mission Health Partners Full time

    Description Introduction Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Community Outreach Specialist I with Mission Health Partners you can be a part of an organization that is devoted to giving back! Benefits Mission Health Partners, offers a total rewards package that supports the health,...


  • Hendersonville, United States HCA Full time

    Introduction Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Medical Records Specialist PRN opening with TriStar Hendersonville Medical Center today and find out what it truly means to be a part of the HCA Healthcare team. Benefits TriStar Hendersonville Medical Center, offers a total rewards...


  • Hendersonville, United States HCA Full time

    Introduction Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Medical Records Specialist PRN opening with TriStar Hendersonville Medical Center today and find out what it truly means to be a part of the HCA Healthcare team. Benefits TriStar Hendersonville Medical Center, offers a total rewards...


  • Hendersonville, United States Mathnasium (ID: 6101001) Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingFlexible scheduleTraining & development Over the past couple of years, students have lost lots of math skills. If you would like to be a part of a business that is making a difference in kids' lives; helping them restore not only their math ability but also their self-confidence, we encourage you to...


  • Hendersonville, Tennessee, United States HCA Healthcare Full time

    Description IntroductionDo you have the career opportunities as a(an) Medical Office Specialist you want with your current employer? We have an exciting opportunity for you to join Asheville Cardiology Hendersonville which is part of the nations leading provider of healthcare services, HCA Healthcare.BenefitsAsheville Cardiology Hendersonville, offers a...


  • Hendersonville, Tennessee, United States HCA Healthcare Full time

    Description IntroductionDo you have the career opportunities as a(an) Medical Office Specialist you want with your current employer? We have an exciting opportunity for you to join Asheville Cardiology Hendersonville which is part of the nations leading provider of healthcare services, HCA Healthcare.BenefitsAsheville Cardiology Hendersonville, offers a...


  • Hendersonville, United States Blue Ridge Health Full time

    Blue Ridge Health is currently seeking a Dental Enrollment and Contracting Specialist to be part of our Credentialing Team. A competitive benefits plan, including Medical, Dental and VisionCompany sponsored life insurance and short and long-term disability coverage403(b) retirement account with company matchingSupplemental accident insurance available7 paid...


  • Hendersonville, United States Blue Ridge Health Full time

    Blue Ridge Health is currently seeking a Dental Enrollment and Contracting Specialist to be part of our Credentialing Team. A competitive benefits plan, including Medical, Dental and VisionCompany sponsored life insurance and short and long-term disability coverage403(b) retirement account with company matchingSupplemental accident insurance available7 paid...


  • Hendersonville, United States Girl Scouts Carolinas Peaks to Piedmont, Inc. Full time

    Job DescriptionJob DescriptionDescription:This is a Hybrid Remote position with travel in Henderson & Transylvania CountiesTITLE: Engagement SpecialistREPORTS TO: Senior Director of EngagementFLSA CLASSIFICATION: Part-time hourly, non-exemptDATE: April 2022GRADE: 3WORK LOCATION: 75% work in community within assigned area; hybrid opportunitySCHEDULE: 20 - 25...


  • Hendersonville, United States Girl Scouts Carolinas Peaks to Piedmont, Inc. Full time

    Job DescriptionJob DescriptionDescription:This is a Hybrid Remote position with travel in Henderson & Transylvania CountiesTITLE: Engagement SpecialistREPORTS TO: Senior Director of EngagementFLSA CLASSIFICATION: Part-time hourly, non-exemptDATE: April 2022GRADE: 3WORK LOCATION: 75% work in community within assigned area; hybrid opportunitySCHEDULE: 20 - 25...

  • Cath Lab Technologist

    2 weeks ago


    Hendersonville, United States TriStar Hendersonville Medical Center Full time

    Description Shift: Days, 4 9-hour shifts, (Rotating call 8-10 shifts including a weekend) $20,000 Sign on Bonus (2 year commitment) Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Cath Lab Technologist today with...

  • Cath Lab Technologist

    2 weeks ago


    Hendersonville, United States TriStar Hendersonville Medical Center Full time

    Job DescriptionDescription Shift: Days, 4 9-hour shifts, (Rotating call 8-10 shifts including a weekend) $20,000 Sign on Bonus (2 year commitment) Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Cath Lab Technologist...

  • Special Procedures

    2 weeks ago


    Hendersonville, United States TriStar Hendersonville Medical Center Full time

    Job DescriptionDescription Shift: Days, 4 9-hour shifts, (8-10 call days per 4 weeks) $20,000 Sign on Bonus!Do you want to join an organization that invests in you as a(an) Special Procedures - Cath Lab Technologist? At TriStar Hendersonville Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our...

  • Special Procedures

    2 weeks ago


    Hendersonville, United States TriStar Hendersonville Medical Center Full time

    Description Shift: Days, 4 9-hour shifts, (8-10 call days per 4 weeks) $20,000 Sign on Bonus!Do you want to join an organization that invests in you as a(an) Special Procedures - Cath Lab Technologist? At TriStar Hendersonville Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members...