Customer Support Representative I
2 weeks ago
As a Customer Support Representative I, you will be responsible for delivering exceptional service to our clients through various communication channels. Your role will involve:
- Responding to inquiries via a soft phone from customers, internal staff, and third-party representatives.
- Offering effective solutions to client issues or presenting alternative options based on their requirements.
- Possessing a solid understanding of deposit products.
- Assisting clients with issues related to online and mobile banking.
- Conducting basic account maintenance tasks.
- Maintaining professionalism and courtesy in all interactions.
- Ensuring compliance with regulatory standards and adherence to Bank of Hope's policies and procedures.
- Note: This position does not involve sales targets or cross-selling.
- Part-time remote work opportunities are available for qualified candidates.
- Education: High school diploma or equivalent is required.
- Experience: 0-1 year of relevant experience.
- Language Skills: Proficiency in English and Korean is preferred.
- Technical Skills: Basic computer skills and familiarity with MS Office; experience with mobile devices is a plus.
- Essential Skills:
- Communication: Excellent written and verbal communication skills, with the ability to convey information effectively and maintain a professional demeanor.
- Team Collaboration: Willingness to accept feedback, seek assistance when needed, and work collaboratively with colleagues.
- Analytical Thinking: Ability to multitask, think creatively, and apply logic to solve problems.
- Preferred: Previous experience in customer service or banking is advantageous.
The salary range for this full-time position is between $19.00/hr and $21.64/hr, plus bonuses and benefits. Salary is determined based on qualifications, experience, and location. Exact compensation may vary based on individual skills and experience.
Bank of Hope is committed to equal employment opportunities and does not discriminate based on race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status, or any other protected status under federal, state, or local law.
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