Customer Service Representative I

2 weeks ago


Gardena, California, United States Bank of Hope Full time
Position Overview
As a valued member of our team, you will be responsible for providing exceptional customer service through various communication channels. Your primary duties will include:
  • Responding to inquiries via a soft phone from customers, internal staff, and third-party representatives.
  • Offering effective solutions to customer issues or alternative options tailored to their needs.
  • Demonstrating a strong understanding of deposit products.
  • Assisting clients with online and mobile banking challenges.
  • Executing basic account maintenance tasks.
  • Maintaining professionalism and courtesy in all interactions.
  • Ensuring compliance with regulatory standards and adherence to Bank of Hope's policies and procedures.
  • Note: This role does not involve sales targets or cross-selling.
  • Part-time remote work opportunities are available for qualified candidates.
Qualifications and Requirements
To be considered for this position, candidates should meet the following criteria:
  • Education: High school diploma or equivalent.
  • Experience: 0-1 year in a customer service role.
  • Language Skills: Proficiency in English and Korean is preferred.
  • Technical Skills: Basic computer skills and familiarity with MS Office; experience with mobile devices is a plus.
  • Essential Skills:
    • Excellent communication abilities, both written and verbal, with a focus on professionalism.
    • Team-oriented mindset, open to feedback, and willing to collaborate with colleagues.
    • Strong critical thinking skills, capable of multitasking and employing analytical reasoning to resolve issues.
  • Preferred: Previous experience in customer service or banking environments.
Compensation
The salary range for this full-time position is between $19.00/hr and $21.64/hr, plus bonuses and benefits. Salary is determined based on qualifications, experience, and location. Exact compensation may vary based on individual skills and experience.

Bank of Hope is committed to providing equal employment opportunities and does not discriminate based on race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status, or any other protected status.

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