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Customer Service Department Manager

2 months ago

Gardena, California, United States Marukai Corp. Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Department Lead to join our team at Marukai Corp. As a key member of our customer service team, you will be responsible for providing exceptional customer service, leading a team of customer service representatives, and ensuring that our customers receive the highest level of service.

Key Responsibilities
  • Customer Service: Provide premier customer service, including greeting customers and responding to their inquiries and concerns.
  • Team Leadership: Lead and manage a team of customer service representatives, providing guidance and support to ensure that they are equipped to provide exceptional customer service.
  • Scheduling and Operations: Schedule customer service representatives, manage daily and weekly operations, and ensure that all customer service tasks are completed efficiently and effectively.
  • Inventory Management: Manage inventory levels, including ordering and stocking merchandise, and ensuring that all products are properly displayed and maintained.
  • Customer Engagement: Engage with customers, respond to their inquiries and concerns, and provide solutions to their problems.
  • Team Development: Develop and train customer service representatives to ensure that they have the skills and knowledge needed to provide exceptional customer service.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Minimum of 1-2 years of experience in a customer service role, preferably in a retail or food service environment.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and ability to lift up to 50 pounds.
  • Certifications: CA Food Handler's Certificate required.
Working Conditions

This is a full-time position that requires the ability to work a variety of shifts, including evenings, weekends, and holidays. The position also requires the ability to stand for long periods, walk and move rapidly, bend, stoop, climb, twist, and turn frequently.

Marukai Corp. is an equal opportunity employer and participates in E-Verify. We are committed to providing a safe and healthy work environment for all employees.