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Customer Service Representative

2 months ago

Gardena, California, United States Denco Family Inc Full time
Job Summary

We are seeking a highly skilled and customer-focused Host/Hostess to join our team at Denco Family Inc's Denny's restaurant in Gardena, CA. As a Host/Hostess, you will be responsible for providing exceptional service to our guests, ensuring a seamless dining experience, and maintaining a clean and welcoming environment.

Key Responsibilities:
  • Guest Service: Greet and seat guests in a friendly and courteous manner, responding to their needs and concerns in a timely and professional manner.
  • Table Management: Manage table assignments, ensuring that guests are seated in a timely and efficient manner, and that tables are cleaned and prepared for the next guests.
  • Communication: Communicate effectively with guests, servers, and kitchen staff to ensure that orders are accurate and that guests receive their food and beverages in a timely manner.
  • Cash Handling: Handle cash and credit transactions accurately and efficiently, maintaining a high level of cash handling integrity.
  • Teamwork: Work collaboratively with other team members to ensure that the restaurant runs smoothly and efficiently, and that guests receive exceptional service.
Requirements:
  • Communication Skills: Possess excellent communication skills, both verbal and written, to effectively interact with guests and team members.
  • Teamwork: Demonstrate a strong ability to work collaboratively with others to achieve common goals.
  • Attention to Detail: Maintain a high level of attention to detail, ensuring that tasks are completed accurately and efficiently.
  • Flexibility: Be flexible and adaptable, able to work a variety of shifts, including evenings, weekends, and holidays.
  • Customer Service: Possess a strong commitment to providing exceptional customer service, ensuring that guests receive a positive and memorable experience.
Benefits:
  • Competitive Pay: Receive a competitive hourly rate.
  • Benefits Package: Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching.
  • Opportunities for Advancement: Take advantage of opportunities for career growth and advancement within the company.