Department Lead
6 days ago
We are seeking a highly skilled and experienced Customer Service Department Lead to join our team at Marukai Corp. As a key member of our customer service team, you will be responsible for providing exceptional customer service, leading a team of customer service representatives, and ensuring that our customers receive the highest level of service.
Key Responsibilities- Customer Service: Provide premier customer service, including greeting customers and responding to their inquiries and concerns.
- Team Leadership: Lead and manage a team of customer service representatives, providing guidance and support to ensure that they are equipped to provide exceptional customer service.
- Scheduling and Operations: Schedule customer service representatives, manage daily and weekly operations, and ensure that all customer service tasks are completed in a timely and efficient manner.
- Inventory Management: Manage inventory levels, including ordering and receiving merchandise, and ensuring that all products are properly stocked and displayed.
- Training and Development: Provide training and development opportunities to customer service representatives, ensuring that they have the skills and knowledge needed to provide exceptional customer service.
- Education: High school diploma or equivalent required.
- Experience: Minimum of 1-2 years of experience in a customer service role, preferably in a retail or food service environment.
- Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and ability to lift up to 50 pounds.
- Certifications: CA Food Handler's Certificate required.
This is a full-time position that requires the ability to work a variety of shifts, including evenings, weekends, and holidays. The successful candidate will be required to work in a fast-paced environment and be able to lift up to 50 pounds.
Marukai Corp. is an equal opportunity employer and participates in E-Verify. We are committed to providing a safe and healthy work environment for all employees.
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