Front Desk Representative
1 week ago
We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at The Briad Group. As a Front Desk Representative, you will be the first point of contact for our guests and will play a critical role in creating a positive and memorable experience for them.
Key Responsibilities- Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Manage the front desk operations, including checking in and out guests, handling room assignments, and processing payments.
- Work effectively in a fast-paced environment, handling multiple tasks and priorities simultaneously.
- Develop and maintain a thorough knowledge of hotel services and amenities, as well as local attractions and activities.
- Collaborate with other hotel staff to ensure seamless service delivery and to resolve any guest complaints or issues.
- High school diploma or equivalent required; some college or hospitality experience preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Ability to work a variety of shifts, including mornings, evenings, and weekends.
- Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed in high-pressure situations.
- Basic math skills and accuracy with handling cash and credit transactions.
- Ability to lift, push, and pull moderate weights, as well as stand for long periods of time.
- A competitive hourly wage and opportunities for advancement within the company.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) retirement plan with company match.
- Paid time off and flexible scheduling.
- Discounted parking and other hotel amenities.
The Briad Group is a rapidly expanding hospitality company with a portfolio of hotels, restaurants, and other businesses. We are committed to creating positive lifelong emotional connections with our guests and our team members. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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