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Security Access Specialist

2 months ago

Frisco, Texas, United States The Flying Locksmiths Frisco Full time
Job OverviewCompensation and Benefits:
  • Attractive Salary
  • Provided Tools
  • Uniforms Supplied
  • Company Vehicle Available
  • Paid Training Opportunities
  • Flexible Work Schedule
  • Opportunities for Career Growth
  • Expanding Industry
  • Paid Time Off
Position Title: Security Access Specialist
Reports To: General Manager or Franchise Owner

Primary Responsibilities:
The Security Access Specialist role is crucial to the success of The Flying Locksmiths Frisco and plays a significant part in the company's expansion. All specialists must thrive in a fast-paced environment and work effectively both as part of a team and independently. This position is hands-on and suited for individuals with a technical aptitude. Ideal candidates will possess locksmithing skills and show a willingness to learn new technical methods and practices.

Key Qualifications and Duties:
  • At least 2 years of hands-on experience in technical fields related to security solutions, access control, door hardware, and similar trades.
  • Conducts inspections, installations, and maintenance of both basic and advanced commercial access and video systems.
  • Performs intricate troubleshooting and repair tasks for commercial access and video systems, including programming, cleaning detectors, testing controls, and peripheral devices; mounting, replacing, and testing equipment as per specifications; running cables, etc.
  • Educates clients on the operation of access and video systems by suggesting ways to utilize additional features and capabilities of the installed systems.
  • Addresses customer inquiries and requests promptly.
  • Proposes corrective actions to resolve customer complaints.
  • Effectively manages complex customer issues.
  • Fosters and maintains collaborative relationships with the sales team.
  • Defines the scope of additional services and change orders, seeks customer approval, and prepares necessary documentation.
  • Conducts site assessments with sales consultants for current or prospective clients.
  • Takes ownership of projects from initial walkthrough to final approval and transition to service.
  • Keeps accurate records of all inspections, service calls, and troubleshooting activities, including documentation and updates.
  • Acts as the onsite project leader to ensure project timelines and objectives are met, overseeing lead technicians, technicians, apprentices, and subcontractors.
  • Performs other duties as assigned by management.
Preferred Qualifications:
  • Familiarity with the following systems is beneficial but not mandatory:
    • Access Control - Avigilon ACM, Linear Emerge3 &50P, S2, Lenel Kantech, Honeywell WinPak, DSX, ButterflyMX, Brivo, OpenPath
    • Credentials and Biometrics - HID, LG Iris, Schlage, L1 Identity, Object Detection
    • CCTV - Openeye, Avigilon, Axis, Pelco
    • Lock Hardware - HES, Rutherford, Schlage, Allegion Brands, Assa Brands, SDC Controls, Lock Retrofit Kits, Magnetic Locks, Electrified Trim Sets, Electrified Crash Bars, Electrified Strikes, Electrified Handsets, Schlage NDE
    • Networks - Netgear, Dlink, Ubiquiti, Fiber Optics, SPF Modules, Fiber Optic Testing and Termination
    • Wireless - Ubiquiti, Firetide, Fluid Mesh
Physical Demands:
  • Must be able to fluently understand, speak, and write in English.
  • Ability to push, pull, and lift a minimum of 50 lbs.
  • Ability to kneel, crouch, and stoop.
  • Ability to reach above and below shoulder height.
  • Ability to use hands and fingers for grasping, twisting, and pulling.
  • Ability to climb ladders and work at heights.
  • Must be able to endure various weather conditions throughout the year.