Customer Service Associate

7 days ago


Seattle, Washington, United States CSM Corporation Full time

Job Summary

We are seeking a highly skilled and customer-focused Restaurant Server to join our team at CSM Corporation. As a key member of our food and beverage team, you will be responsible for providing exceptional service to our guests, ensuring a memorable dining experience.

Key Responsibilities:

  • Anticipate and respond to guests' needs in a friendly, positive, and timely manner.
  • Provide the highest quality service, establishing a rapport with all guests and ensuring their satisfaction.
  • Understand and follow our guest service recovery program, suggesting ideas and responding to feedback to maximize guest satisfaction scores.
  • Listen attentively, take orders accurately, and use proper serving techniques.
  • Be knowledgeable about specials and promotions, actively up-selling menu items to maximize revenue potential.
  • Adhere to all health regulations and local liquor laws.
  • Follow all cash handling/POS procedures.
  • Complete all required side work, including cleaning, vacuuming, trash removal, and stocking of supplies.
  • Follow procedures when handling cash and processing financial transactions.
  • Use equipment properly and adhere to cost controls to reduce expenses and waste.
  • Dispense/deliver food and beverages, maintaining a clean and safe work area in accordance with regulations.
  • Follow procedures for guest/associate incidents.
  • Be knowledgeable of hotel emergency procedures.
  • Produce required volume of work by planning, organizing, and prioritizing work duties.
  • Adhere to attendance policy, grooming/appearance standards, general work rules, and department procedures.
  • Attend all required department and hotel meetings.
  • Work as a team player, meeting guest needs, and actively contributing to the efforts of other departments when necessary.

Requirements:

  • TIPS or CARE beverage service certification desired, or the ability to obtain certification is required.
  • One or more years of previous guest service experience.
  • Demonstrated exemplary customer service, attention to detail, and ability to perform job duties in a repetitious and fast-paced environment.
  • Ability to constantly walk while prepping, delivering food and beverage to guests.
  • Ability to speak, understand, and write English to meet guests' needs.

Education:

High school diploma/GED or equivalent experience required.

Physical Requirements:

Ability to lift, push, and pull up to 50 pounds on a regular basis throughout the shift. Requires ability to complete physically demanding responsibilities such as walking, standing, carrying, and lifting continuously throughout the shift.

Equal Opportunity Employer:

CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status, or any other area prohibited by applicable laws and regulations.



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