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Patient Service Representative

2 months ago

Asheville, North Carolina, United States MAHEC, Mountain Area Health Education Center Full time
JOB SUMMARY:

The Patient Service Representative will assist patients by managing check-in and check-out processes, as well as scheduling appointments, all while ensuring a superior patient experience.

SPECIFIC RESPONSIBILITIES:
  • Facilitate patient check-ins via phone or in-person
  • Update patient demographic and insurance details
  • Verify insurance coverage as necessary
  • Collect payments and manage cash drawers as assigned
  • Refer patients to financial advisors when needed
  • Prepare and distribute relevant patient documentation
  • Address walk-in patient inquiries
  • Monitor waiting areas for delays
  • Manage patient check-outs
  • Coordinate appointment scheduling
  • Provide patients with clinical summaries post-visit
  • Arrange interpreting services for patients
  • Reconcile scheduled appointments
  • Handle phone calls, check voicemails, and monitor call volume
  • Collect and distribute incoming mail
  • Scan and fax necessary documents
  • Oversee electronic health record inbox and ensure follow-up
  • Assist in onboarding new staff members
  • Float between front desk and scheduling as required
  • Provide coverage for satellite locations as assigned
  • Engage in process improvement for existing workflows
  • Support divisional and organizational initiatives
  • Participate in outreach programs, community events, and seasonal clinics
This role description outlines the essential functions of the position. It is not intended to encompass all tasks the Patient Service Representative may undertake.

KEY COMPETENCIES:
  • Integrity and Accountability: Builds trust through actions and fulfills commitments. Upholds high ethical standards and treats others fairly. Sets clear expectations to achieve goals.
  • Relational Skills: Demonstrates self-awareness and effectively manages emotions to foster positive relationships.
  • Collaboration: Promotes teamwork and trust, developing collaborative relationships across functions.
  • Resilience and Adaptability: Maintains focus under pressure and adapts quickly to changes and challenges.
  • Service Delivery: Prioritizes patients and colleagues, showing urgency in problem-solving and enhancing service quality.
  • Conflict Resolution: Effectively identifies and resolves conflicts while maintaining professionalism.
  • Diversity, Inclusion + Equity: Actively seeks cross-cultural experiences and feedback to ensure equitable practices.
SPECIFIED SKILLS:
  • COMPUTER: Proficient in medical office software and Electronic Health Records.
  • FOREIGN LANGUAGE: Proficiency in Spanish is strongly preferred.
  • OTHER: Familiarity with medical office operations and workflows.
PHYSICAL DEMANDS:
  • Not Applicable.
SUPERVISORY RESPONSIBILITIES:
  • Not Applicable.
EDUCATION AND EXPERIENCE:
  • MINIMUM QUALIFICATIONS: High school diploma or equivalent, with two years of relevant experience or a combination of education and experience.
  • PREFERRED QUALIFICATIONS: Experience in a medical office or clinical setting is preferred.
REQUIRED LICENSES:
  • Not Applicable.
SCHEDULE:

Regular on-site attendance is essential for this role. Typical business hours are Monday - Friday, with flexibility required to meet client needs.

POSITION COMPENSATION: $19.52/hour, full-time with comprehensive benefits.

At MAHEC, we are committed to providing our team members with Total Rewards (pay + benefits) to support their health, financial security, career development, and overall well-being.

All MAHEC employees will be required to receive the Flu vaccine or have an approved exemption.

MAHEC is an Equal Opportunity Employer, encouraging applications from diverse candidates.