Sales Account Executive for Convention Services

1 week ago

Charlotte, North Carolina, United States CRVA Full time
Job Overview

About Us

The CRVA is dedicated to creating experiences that enhance the lives of both visitors and residents. By leading initiatives in destination development, marketing, and venue management, we strive to optimize the economic potential of our region through visitor spending, which in turn generates jobs and opportunities for the community. Our esteemed brands include the Charlotte Convention Center, Spectrum Center, Bojangles Entertainment Complex, NASCAR Hall of Fame, Charlotte Film Commission, Visit Charlotte, and Visitor Info Centers.

Position Summary

The Sales Account Manager is responsible for promoting the use of conference and convention facilities across the greater Charlotte area, thereby strengthening partnerships with hotels and venues.

We prioritize exceptional customer service, representing our city with the highest standards of Southern hospitality. By adhering to the CRVA Service Standards, we ensure that customer needs are met, providing personalized solutions that exceed expectations and create memorable experiences.

As a champion of CRVA's mission, vision, and core values, the Sales Account Manager will comply with organizational policies and procedures, always placing customers first and embodying the CRVA Service Philosophy.

Key Responsibilities

  1. Primary Duties
  • Drive business development within the meetings and events sector for the city of Charlotte.
  • Manage a comprehensive sales pipeline with a primary booking lead time of 18 months or less.
  • Collaborate with National Sales counterparts on local sales initiatives.
  • Conduct account research using platforms such as MINT, LinkedIn, SimpleView, and other industry resources.
  • Engage with relevant business event industry associations and membership organizations.
  • Maintain sales accounts within Visit Charlotte's CRM (SimpleView).
  • Solicit organizations and process inquiries to achieve established measurable objectives.
  • Organize and execute sales-related activities, including site visits, tradeshows, and sales outings.
  • Develop comprehensive proposals and impactful sales presentations.
  • Present to meeting planners in both virtual and in-person settings.
  • Collaborate with team members to meet team and sub-team objectives while supporting customer needs.
  • Work across all CRVA branches to deliver outstanding customer service and enhance brand recognition.
  • Establish and nurture strong partnerships with CRVA affiliates.
  • Handle confidential data, including company records and customer quotes.
  • Assist in budget analysis, preparation, and review.
  • Maintain a professional demeanor at all times.
  1. Consistently deliver exceptional customer service, embodying the standards of Southern hospitality.
  2. Uphold CRVA's mission, vision, and core values while adhering to organizational policies.

Qualifications

  • A Bachelor's Degree (B.A.) or equivalent from a four-year college or technical school, along with two to three years of relevant experience and/or training; or an equivalent combination of education and experience. Proficiency in Microsoft Office Suite is essential.

Scope of Responsibility

  • This position involves periodic access to confidential data, including financial statements and organizational records.

Supervisory Role

  • This position does not have supervisory responsibilities.

Physical Requirements

  • The employee must regularly lift and/or move up to 25 pounds.
  • Specific vision abilities required include close vision. While performing job duties, the employee is regularly required to sit, use hands to handle or feel, and communicate verbally. The employee is frequently required to stand and walk.
  • A valid driver's license is required for transporting clients during onsite inspections or events.

Benefits

  • Education Reimbursement
  • NC Retirement System Plan
  • CRVA University
  • Employee First Culture
  • CORE Values

Work Environment

  • The work environment noise level is typically moderate.
  • This position may involve a hybrid work environment.

Travel Requirements

  • This role may require up to 30% overnight travel.

To succeed in this role, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Our commitment to an "employee first" culture emphasizes engagement, which is fostered by the diverse voices of our talented workforce. We value diversity and inclusion as a shared responsibility among all CRVA employees, and we encourage candidates from diverse backgrounds to apply.

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