Hospitality Front Office Associate
2 weeks ago
Front Desk Agent (Full Time)
Job Category: Guest Services
Requisition Number: FRONT005182
Job Overview
At Turnberry Associates, we are passionate about bringing on individuals who are friendly, genuine, and dedicated to providing exceptional service. We are currently seeking a motivated Front Desk Agent to become a valued member of our dynamic team.
Key Responsibilities:
- Welcome and register guests, ensuring their requests are met while adhering to established security and credit policies.
- Facilitate guest check-outs in accordance with procedures, process payments, and manage guest accounts accurately.
- Handle cash and credit transactions, maintaining accountability for the cash bank at the start and end of each shift.
- Manage hotel reservations, including modifications and cancellations.
- Utilize the property management system to assign rooms, prepare daily reports, and ensure smooth operations.
- Respond to hotel emergencies following established guidelines.
Qualifications and Skills:
- Preferred: 1 year of experience in hotel operations or front desk roles.
- Preferred: Familiarity with Hilton OnQ PMS.
- Availability for flexible scheduling, including day, night, and overnight shifts, weekends, and holidays.
- Ability to multitask and perform well under pressure during peak times.
- Physical ability to stand and walk for extended periods and lift up to 50 lbs.
- Effective communication skills with guests and team members.
Benefits:
We offer a comprehensive benefits package that includes medical, dental, and vision care, 401K plans, short and long-term disability, and opportunities for international travel. Join us for team member recognition events and outings that foster a positive work environment.
About Turnberry Associates:
Turnberry Associates is a leading real estate development and property management firm with over 50 years of experience. We are committed to making a positive impact in our communities through various initiatives and partnerships with local and national charities.
Equal Opportunity Employer: Turnberry Associates is proud to be an equal opportunity employer and adheres to a strict substance abuse policy.
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