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Front Desk Supervisor
2 months ago
**Job Summary**
We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Turnberry Associates. As a Front Desk Supervisor, you will be responsible for overseeing the front desk operations, ensuring exceptional customer service, and maintaining a high level of productivity.
**Key Responsibilities:**
- Supervise and coordinate the work of front desk agents, ensuring that all tasks are completed efficiently and effectively.
- Conduct regular audits and reconciliations to ensure accuracy and compliance with company policies.
- Verify that all food and beverage outlets are closed and run an open check report to ensure that there are no outstanding checks.
- Print necessary reports and close out all applicable computer systems at the end of the day.
- Reconcile outlet work and separate checks by type of payment.
- Ensure that all rebates are properly logged and that house hospitality checks are posted and corrected for balancing purposes.
- Log house charges and close accounts.
- Organize and compile paperwork as needed.
- Communicate effectively with management and local authorities during incidents or emergencies.
- Represent hotel management during graveyard hours.
**Requirements:**
- One year or more of hotel front desk experience required.
- Hilton supervisory experience preferred.
- OnQ PMS experience preferred.
- Two-year degree in hospitality or other business-related field preferred.
- Flexible schedule availability, required to work days, nights, overnight shifts, including weekends and holidays.
- Ability to multitask and handle stress in busy periods.
- Employee is required to stand, walk, for prolonged periods of time.
- Ability to frequently lift and/or move up to 50 lbs., to handle guest packages or luggage.
- Must have good near and far vision, including ability to read and interpret written instructions/directions.
- Ability to communicate effectively with guests and co-workers, communicate via 2-way radio.
- Ability to distinguish smells.
- Duties mainly performed indoors.
- Must be able to hear, moderate noise level.
**What We Offer:**
- Comprehensive benefits package, including medical, dental, and eye care.
- 401K plans.
- Short and long-term disability.
- International travel perks.
- Team member recognition events.
- Outings.