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Hotel Front Desk Supervisor

2 months ago

Deerfield Beach, Florida, United States Blue Sky Hospitality Solutions Full time
Job Summary:

As a seasoned Front Office Manager at Blue Sky Hospitality Solutions, you will be responsible for ensuring exceptional guest service standards are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

Key Responsibilities:
  • Lead a team of front desk staff to deliver exceptional guest experiences and ensure seamless check-in and check-out processes.
  • Develop and implement strategies to improve guest satisfaction scores and maintain a high level of customer service.
  • Manage front office operations, including forecasting, budgeting, and inventory control.
  • Train and develop front desk staff to ensure they have the necessary skills and knowledge to provide excellent guest service.
  • Monitor and analyze guest feedback and comments to identify areas for improvement.
  • Collaborate with other hotel departments to ensure seamless communication and guest satisfaction.
  • Develop and implement sales strategies to increase occupancy levels and revenues.
  • Ensure compliance with brand standards and quality assurance programs.
  • Manage and maintain front office systems and equipment to ensure optimal performance.
  • Track and analyze guest satisfaction surveys and maximize usage of the guest response tracking system.
  • Interview, hire, train, develop, and discipline staff members as needed.
  • Ensure timely completion of performance appraisals and maintain accurate records.
  • Develop and maintain strong relationships with the sales team to discuss and implement sales strategies.
  • Perform other job-related duties as assigned.
Requirements:
  • Minimum of 2 years of experience in a front desk leadership role in a hotel or hospitality setting.
  • High school diploma or equivalent required; associate's degree or higher preferred.
  • Proficient in PMS systems and computer literacy.
  • Advanced knowledge of brand's reward program.
  • Ability to handle cash and credit transactions.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Ability to lift and move objects up to 25 pounds.
  • Regular attendance and punctuality are essential.
Physical Demands:
  • Ability to stand for long periods and move around the hotel.
  • Ability to lift and move objects up to 25 pounds.
Working Conditions:

This position requires regular attendance and punctuality. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules, including holidays and weekends, to reflect the business needs of the hotel.