Front Office Manager

6 days ago


Dania Beach, Florida, United States Concord Hospitality Full time

Job Summary:

We are seeking a highly skilled and experienced Front Office Manager to join our team at Concord Hospitality. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest satisfaction and product quality standards are met.

Key Responsibilities:

  • Guest Service:
    • Maintain a high level of guest satisfaction through prompt and courteous service.
    • Develop and implement added value customer service programs to enhance the guest experience.
    • Empower hotel staff to deliver exceptional guest service by encouraging and rewarding responsive guest assistance.
  • Front Desk Management:
    • Act as manager on duty for the hotel and manage front desk operations.
    • Ensure front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities, and computer systems.
    • Lead and assist in Revenue Management functions as requested.
  • Human Resources:
    • Manage human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs to maintain a qualified front desk workforce.
    • Maintain a positive, cooperative work environment between staff and management.
  • Safety and Security:
    • Ensure compliance with local health and safety codes and regulations.
    • Recognize and correct potential safety hazards in the hotel.
  • Operations:
    • Maintain physical product standards by managing preventive maintenance programs and scheduling deep-cleaning activities.
    • Ensure ongoing staff and employee involvement in preventive maintenance programs.

Requirements:

  • High school diploma or equivalent required.
  • 2+ years of experience in hotel operations, preferably in a front office management role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.

What We Offer:

  • Competitive wages and comprehensive benefit package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.


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