Client Account Specialist

1 week ago

Tempe, Arizona, United States Mindful Support Services Full time

Job Type: Full-time

Are you seeking a dynamic and supportive work environment? Do you possess entry-level skills in office administration or customer service that you wish to develop into a fulfilling career? Join our Accounts Receivable team and challenge yourself to achieve new milestones alongside your colleagues.

About Mindful Support Services

Mindful Support Services is committed to empowering mental health professionals, including therapists, psychologists, and nurse practitioners, to establish their private practices without the burdensome administrative tasks. We deliver exceptional billing, marketing, and administrative support to independent mental health care providers throughout the Pacific Northwest. Since our inception in 2011, we have expanded to include over 1,500 providers across 12 locations and continue to grow.

We pride ourselves on being an equal opportunity employer, fostering a progressive workplace built on teamwork, integrity, and exceptional customer service. We are dedicated to nurturing the long-term professional growth of our team members and encourage qualified candidates from various backgrounds to apply, particularly those with experience in front desk, hospitality, and retail roles.

Key Responsibilities:

  • Engage with clients regarding their account balances, ensuring accurate information and timely payments.
  • Collaborate with clients to devise strategies for settling overdue payments.
  • Inform clients about their insurance benefits and financial obligations.
  • Handle escalated calls with empathy and maintain healthy boundaries.
  • Work together with team members to achieve departmental objectives and complete daily tasks.

Qualifications:

To excel in this role, you will need:

  • Experience in a customer service position with measurable performance metrics.
  • Strong communication skills, demonstrating professionalism and respect.
  • A resilient attitude to navigate challenging calls with compassion.
  • A willingness to accept feedback and pursue continuous improvement.
  • A collaborative mindset to promote teamwork and innovative ideas.
  • Experience managing high call volumes.
  • Basic proficiency in Excel (preferred but not mandatory).
  • A foundational understanding of health insurance (preferred but not mandatory).

Benefits:

We offer our full-time employees:

  • 75% coverage of health, dental, and vision insurance.
  • Complimentary virtual health plan.
  • Health Savings Account.
  • 12 PTO days accrued annually.
  • 4 paid holidays each year.
  • 401(k) plan with employer matching.
  • Life insurance coverage.
  • Opportunities for professional development and career advancement.

Salary: Starting at $17.00 per hour, with potential increases up to $19 based on tenure and performance evaluations.

Please note: It is considered a conflict of interest to work with Mindful Support Services while utilizing the services of Mindful Therapy Group.

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