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Accounts Receivable Specialist

2 months ago

Tempe, Arizona, United States Rose International Full time

Position Overview: Our client is in search of a dedicated Accounts Receivable Specialist to efficiently manage overdue accounts while adhering to established collections protocols. The ideal candidate will promptly inform management of accounts that may require further action such as repossession or charge-off.

Essential Qualifications:

  • Consistent employment history
  • 2-3 years of relevant collections experience in a call center environment
  • High school diploma or equivalent

Required Skills and Competencies:

  • Experience in a call center setting
  • Background in Auto, Mortgage, or Credit Card Collections (minimum 2 years)
  • Strong verbal and written communication abilities
  • Effective decision-making and problem-solving skills
  • Excellent time management and organizational capabilities
  • Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, Access, and PowerPoint
  • Ability to collaborate within a team
  • Willingness to work flexible hours, including overtime when necessary

Key Responsibilities:

  • Achieve performance targets for collection activities based on individual metrics, such as daily call volume and promise-to-pay ratios.
  • Prioritize calls as directed by management.
  • Negotiate payment plans with clients to resolve delinquencies, assessing their ability and willingness to pay.
  • Effectively navigate and interpret various systems to relay accurate information to clients.
  • Document all collection activities for each account in line with established procedures, utilizing appropriate codes and notes.
  • Communicate collection progress to branch lenders for assigned accounts as required.
  • Request updated credit reports or initiate skip tracing as necessary.
  • Process account maintenance transactions according to company guidelines.
  • Maintain regular communication with the collections supervisor regarding problematic accounts.
  • Ensure all delinquent accounts are managed according to standardized procedures.
  • Send appropriate correspondence to debtors.
  • Process customer payments electronically, if applicable.

Additional Information:

  • Only candidates legally authorized to work in the designated country will be considered.
  • Position start dates and durations are estimates and may vary based on client needs.

Benefits:

For detailed information on employment benefits associated with this position, please refer to our website. For any inquiries, please reach out to our HR Department through our secure platform.

Equal Opportunity Employment:

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, or any other characteristic protected by law.