Administrative Customer Care Agent
2 weeks ago
Join Our Team at Village Inc
We are seeking a detail-oriented and organized Customer Service Representative/Admin who excels in providing exceptional support. The ideal candidate will possess a professional demeanor, demonstrate courtesy, and showcase outstanding multitasking abilities along with strong time management, computer, and communication skills.
About Us
At Village Inc, we pride ourselves on our reputation built over years of dedicated service. Our team is our greatest asset, and we are looking for individuals who are driven and eager to contribute to our continued success.
What We Provide
- Competitive Pay: $20-30/hr (Dependent on skills and experience)
- Comprehensive Health & Dental Coverage
- Company-Funded Life Insurance
- SIMPLE IRA with 3% Company Match
- Paid Vacation & Sick Leave
Your Responsibilities
- Serve as the first point of contact for all incoming calls
- Utilize a prepared script to address customer inquiries and direct them to appropriate service solutions
- Exhibit empathy and provide reassurance to customers to ensure their comfort
- Conduct follow-up calls to assess the needs of previous customers
- Assist the field team by documenting customer interactions and entering data into our system
- Manage rebate paperwork, register product equipment, maintain installation records, and process purchase orders
- Foster a positive company culture through a proactive and diligent work ethic
- High School Diploma or GED is mandatory
- Self-motivated and dependable with flexible availability
- Strong focus on accuracy and efficiency
- Excellent verbal and written communication capabilities
- Professional and courteous demeanor with robust customer service skills
- Proficient in computer use and typing
- Exceptional multitasking and follow-up abilities with keen attention to detail
- Strong interpersonal communication skills at both professional and technical levels
- Able to work independently as well as collaboratively within a team
- Experience with ServiceTitan is a significant advantage
- A willingness to learn and advance within the organization
- Prior experience in HVAC/Plumbing administration or customer service is highly desirable
- Bilingual candidates are encouraged to apply, though not required
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