Customer Care Specialist

2 months ago


Chelmsford, Massachusetts, United States TGS Global Full time

Reports to: General Manager

Position Overview:
Under general supervision, the Sales Associate plays a crucial role in guiding and educating patients with medical marijuana requirements. The Associate ensures that each patient receives the appropriate medication tailored to their specific health conditions.

Key Responsibilities include:

  • Accurately completes and files all intake forms and related documentation, entering relevant information into the ADILAS system for future reference.
  • Verifies patient purchase limits before allowing entry into the consultation area and communicates these limits to the designated pharmacist.
  • Delivers exceptional customer service by fostering and maintaining positive relationships with customers.
  • Addresses inquiries from customers via phone or email regarding products, training, and general information.
  • Manages patient records utilizing a medical marijuana database.
  • Updates and maintains databases as necessary.
  • Processes customer orders efficiently.
  • Promotes and sells all TGS Global products.
  • Establishes and upholds a high level of integrity and trust for specific products.

Minimum Qualifications (Skills, Knowledge & Abilities):

  • Must be at least 21 years of age.
  • Two years of direct customer service experience is required.
  • Experience in retail is highly desirable.
  • Familiarity with Point-of-Sales systems is essential.
  • Proficient understanding of Windows Operating System and Microsoft Outlook.

Travel %: 0

FLSA status: Non-exempt

Additional Abilities Required:

  • While performing the duties of this position, the employee is expected to stand, walk, or sit for extended periods, utilize hands for manual tasks, and lift or move up to 10 pounds (or more with assistance). Effective verbal communication with co-workers, customers, and vendors is essential. The work environment typically has a moderate noise level.

Note:

This job description does not restrict the company's right to assign or reassign duties and responsibilities to this position at any time. Reasonable accommodations may be made in appropriate circumstances to enable individuals to perform the essential functions of the position.



  • Chelmsford, Massachusetts, United States BAYADA Home Health Care Full time

    BAYADA Home Health Care is seeking a skilled Nurse Care Specialist for a nursing job in a designated geographic territory.Job Description & RequirementsSpecialty: Home HealthDiscipline: RNDuration: OngoingEmployment Type: Staff$10,000.00 SIGN-ON BONUS Weekend Home Health Visits Registered Nurse Full-Time or Part-Time with Flexible Schedule Options...


  • Chelmsford, Massachusetts, United States AFC Urgent Care Full time

    About AFC Urgent CareWe strive to deliver exceptional healthcare services in a compassionate and efficient manner, catering to the needs of our patients in a timely and convenient manner.Job SummaryAFC Urgent Care is a dynamic medical facility operating in a retail environment. We prioritize teamwork to ensure we provide the best possible care to our...


  • Chelmsford, Massachusetts, United States American Family Care Full time

    Diagnostic Imaging SpecialistAt American Family Care, we are seeking a skilled Diagnostic Imaging Specialist to join our team. As a Diagnostic Imaging Specialist, you will be responsible for performing radiographic and diagnostic imaging procedures to assist physicians in diagnosing injuries and disease.Key Responsibilities:Greet patients and explain...


  • Chelmsford, Massachusetts, United States AFC Urgent Care Full time

    Job Title: Diagnostic Imaging SpecialistAbout the Role:We are seeking a skilled Diagnostic Imaging Specialist to join our team at AFC Urgent Care. As a Diagnostic Imaging Specialist, you will be responsible for performing radiographic and other diagnostic imaging procedures to assist physicians in the diagnosis of injuries and disease.Responsibilities:-...


  • Chelmsford, Massachusetts, United States K.A. Recruiting Full time

    We are seeking a highly skilled Patient-Centered Mental Health Care Specialist to join our team at K.A. Recruiting. As a Patient-Centered Mental Health Care Specialist, you will be responsible for providing Comprehensive Psychiatric Evaluations and Psycho Pharmacological Evaluations and Treatment to clients in our Behavioral Health department. This is a...


  • Chelmsford, Massachusetts, United States AFC Urgent Care Full time

    AFC Urgent Care:Our mission is to provide high-quality healthcare in a compassionate and caring environment, while respecting the rights of all our patients.Job Summary:We are seeking a skilled Diagnostic Imaging Specialist to join our team at AFC Urgent Care. As a Diagnostic Imaging Specialist, you will be responsible for performing radiographic and other...


  • Chelmsford, Massachusetts, United States AFC Urgent Care Full time

    AFC Urgent Care is seeking a skilled Diagnostic Imaging Specialist to join our team in Chelmsford. As a Diagnostic Imaging Specialist, you will be responsible for performing radiographic and other diagnostic imaging procedures to assist physicians in the diagnosis of injuries and disease. In addition to your technical skills, you will also serve as a medical...


  • Chelmsford, Massachusetts, United States Metro Medical Full time

    Customer Support Role at Metro MedicalWe are seeking a skilled Customer Support Specialist to join our team at Metro Medical. As a Customer Support Specialist, you will be responsible for handling incoming calls, providing excellent customer service, and resolving customer issues in a timely and professional manner.Key Responsibilities:Answer and resolve...


  • Chelmsford, Massachusetts, United States AFC Urgent Care Full time

    About AFC Urgent CareWe are committed to providing high-quality healthcare services in a compassionate and respectful environment. Our team of medical professionals is dedicated to delivering exceptional patient care and exceeding expectations.Job SummaryAs a Medical Assistant at AFC Urgent Care, you will play a vital role in delivering patient-centered care...


  • Chelmsford, Massachusetts, United States AFC Urgent Care Full time

    About AFC Urgent CareWe are committed to delivering exceptional patient care in a compassionate and respectful environment. Our team is dedicated to providing high-quality medical services, ensuring that our patients receive the best possible care.Job SummaryWe are seeking a skilled Medical Assistant to join our team at AFC Urgent Care. As a Medical...

  • Pet Care Specialist

    2 weeks ago


    Chelmsford, Massachusetts, United States PetSmart Full time

    About Our HotelWe're passionate about providing a safe and fun environment for pets to play and stay with us. As a Pet Care Specialist, you'll build connections with pet parents to discuss their pet's unique personalities and provide top-notch care during their visit.Our Hotels offer multiple shifts throughout the early morning, day, and evening hours, so...


  • Chelmsford, Massachusetts, United States AFC Urgent Care Full time

    AFC Urgent Care: A Dynamic Work EnvironmentWe are seeking a skilled X-Ray Technologist to join our team at AFC Urgent Care. As a Diagnostic Imaging Specialist, you will play a crucial role in assisting physicians in the diagnosis of injuries and diseases.Key Responsibilities:Perform radiographic and diagnostic imaging procedures to support medical...


  • Chelmsford, Massachusetts, United States AFC Urgent Care Full time

    AFC Urgent Care is seeking a skilled Diagnostic Imaging Specialist to join our team in a fast-paced urgent care setting. The ideal candidate will possess a strong foundation in radiographic and diagnostic imaging procedures, with the ability to assist physicians in the diagnosis of injuries and diseases.Key Responsibilities:Perform radiographic and other...


  • Chelmsford, Massachusetts, United States AFC Urgent Care Full time

    AFC Urgent Care: A Leader in HealthcareWe are seeking a highly skilled X-Ray Technologist to join our team at AFC Urgent Care. As a Diagnostic Imaging Specialist, you will play a critical role in providing high-quality patient care and assisting physicians in the diagnosis of injuries and diseases.Responsibilities:Perform radiographic and other diagnostic...


  • Chelmsford, Massachusetts, United States Metro Medical Full time

    Job SummaryAt Metro Medical, we are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients through various communication channels.Key Responsibilities:Respond to customer inquiries in a timely and professional mannerProvide...


  • Chelmsford, Massachusetts, United States AFC Urgent Care Full time

    AFC Urgent Care: A Leader in HealthcareAt AFC Urgent Care, we are committed to providing the best healthcare possible in a kind and caring environment. Our mission is to deliver high-quality medical services in an economical manner, while respecting the rights of all our patients.Job SummaryWe are seeking a skilled X-Ray Technologist to join our team at our...

  • Nurse Care Specialist

    2 weeks ago


    Chelmsford, Massachusetts, United States BAYADA Home Health Care Full time

    Full-Time, Part-Time or Per Diem Home Health Registered Nurse, RNBAYADA Home Health is seeking compassionate and dedicated Registered Nurses (RNs) to provide exceptional care to adult and geriatric patients in their homes.This role offers flexible schedules and the opportunity to make a meaningful difference in the lives of our...


  • Chelmsford, Massachusetts, United States Lowell General Hospital Full time

    Primary Care Specialist - LPNWe are seeking a skilled LPN to join our team as a Primary Care Specialist at Lowell General Hospital in North Chelmsford. This is a unique opportunity to make a difference in the lives of our patients and contribute to the success of our healthcare team.As a Primary Care Specialist, you will be responsible for providing...


  • Chelmsford, Massachusetts, United States AFC Urgent Care Full time

    AFC Urgent Care: A Leader in HealthcareWe are seeking a highly skilled X-Ray Technologist to join our team at AFC Urgent Care. As a Diagnostic Imaging Specialist, you will play a critical role in providing high-quality patient care and contributing to the success of our urgent care practices.Job SummaryThe X-Ray Technologist will be responsible for...


  • Chelmsford, Massachusetts, United States AFC Urgent Care Full time

    About AFC Urgent CareWe strive to deliver exceptional healthcare services in a compassionate and patient-centered environment. Our team is dedicated to providing high-quality medical care to our patients, while fostering a positive and supportive work environment.Job SummaryAFC Urgent Care is a dynamic and fast-paced medical facility seeking a skilled Nurse...