Customer Care Specialist
2 months ago
Reports to: General Manager
Position Overview:
Under general supervision, the Sales Associate plays a crucial role in guiding and educating patients with medical marijuana requirements. The Associate ensures that each patient receives the appropriate medication tailored to their specific health conditions.
Key Responsibilities include:
- Accurately completes and files all intake forms and related documentation, entering relevant information into the ADILAS system for future reference.
- Verifies patient purchase limits before allowing entry into the consultation area and communicates these limits to the designated pharmacist.
- Delivers exceptional customer service by fostering and maintaining positive relationships with customers.
- Addresses inquiries from customers via phone or email regarding products, training, and general information.
- Manages patient records utilizing a medical marijuana database.
- Updates and maintains databases as necessary.
- Processes customer orders efficiently.
- Promotes and sells all TGS Global products.
- Establishes and upholds a high level of integrity and trust for specific products.
Minimum Qualifications (Skills, Knowledge & Abilities):
- Must be at least 21 years of age.
- Two years of direct customer service experience is required.
- Experience in retail is highly desirable.
- Familiarity with Point-of-Sales systems is essential.
- Proficient understanding of Windows Operating System and Microsoft Outlook.
Travel %: 0
FLSA status: Non-exempt
Additional Abilities Required:
- While performing the duties of this position, the employee is expected to stand, walk, or sit for extended periods, utilize hands for manual tasks, and lift or move up to 10 pounds (or more with assistance). Effective verbal communication with co-workers, customers, and vendors is essential. The work environment typically has a moderate noise level.
Note:
This job description does not restrict the company's right to assign or reassign duties and responsibilities to this position at any time. Reasonable accommodations may be made in appropriate circumstances to enable individuals to perform the essential functions of the position.
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