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Customer Service Representative

2 months ago

Chelmsford, Massachusetts, United States Metro Medical Full time
Job Overview

At Metro Medical, we are seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our customer service department, you will play a vital role in delivering exceptional patient care and creating a positive experience for our clients.

Key Responsibilities:

  • Provide professional and empathetic support to patients and their families via phone and in-person interactions
  • Respond to customer inquiries and resolve issues in a timely and effective manner
  • Collaborate with healthcare professionals to ensure seamless communication and care coordination
  • Utilize our state-of-the-art call processing system to prioritize customer needs and provide accurate information

Requirements:

  • Excellent communication and interpersonal skills
  • Strong command of the English language with good spelling and grammar
  • Computer skills in a Windows-based environment
  • Good attendance and punctuality
  • The ability to type 35 words per minute or more

Benefits:

  • Employee Stock Ownership
  • Full Medical, Dental, and Vision Benefits
  • Paid Vacation
  • Traditional 401K with company matching
  • Free Life Insurance policy
  • Legal Assistance

Compensation: $20 / Hour

Shifts Offered:

  • Full Time - 40 hours per week, 10 hour shifts
  • Must be available to work a weekend day (Sat or Sun each week)

Training: One week of comprehensive training will be provided to ensure a smooth transition into the role.