Lead Retail Consultant
2 weeks ago
Reports to:
General Manager or Retail Operations Manager
Position Overview:
Under general supervision, Senior Sales Associates provide expert guidance and education to patients with medical cannabis needs. Associates assist each patient to ensure they receive the appropriate medication tailored to their specific health conditions. The Senior Sales Associate may hold a state designation as the manager on duty, key holder, or agent in charge.
Key Responsibilities include:
- Ensures all intake forms and necessary documentation are accurately completed and filed, subsequently entering all relevant information into the system for future reference.
- Verifies patient purchase limits prior to entry into the consultation area and communicates these limits to the appropriate pharmacist.
- Delivers Exceptional Customer Service by fostering and maintaining positive customer relationships.
- Responds to inquiries from customers seeking product information, training, and general assistance.
- Manages patient records utilizing Biotrack.
- Maintains and updates databases as required.
- Processes customer orders efficiently.
- Responsible for the sales and promotion of all TGS Global products.
- Establishes and upholds a high level of integrity and trust for specific products.
Minimum Qualifications (Skills, Knowledge & Abilities):
- Must be at least 21 years of age.
- Associates or bachelor's degree preferred.
- A minimum of 4 years of direct customer service experience is required.
- Retail experience is preferred.
- Experience as a key holder or lead is preferred.
- Familiarity with Point-of-Sales systems.
- Proficient understanding of Windows Operating System and Microsoft Outlook.
Travel %:
0
FLSA status:
Non-exempt
Additional Abilities Required:
- While performing the duties of this position, the employee is required to stand, walk, or sit for extended periods, use hands for manual tasks, and lift or move up to 10 pounds (or more with assistance). Must be able to communicate verbally with co-workers, customers, vendors, etc. The noise level in the work environment is typically moderate.
Note:
Nothing in this job description restricts the company's right to assign or reassign duties and responsibilities to this position at any time. Reasonable accommodations may be made in appropriate circumstances to enable individuals to perform the essential functions of the position.
TGS Global is a leading provider of cannabis products and related services, operating multiple facilities across various jurisdictions. The company is recognized for its commitment to quality and customer satisfaction, delivering a diverse range of products to meet the needs of both medical and adult-use markets.
For more information on TGS Global, please visit our website.
With a focus on comprehensive benefits, ongoing training opportunities, and a commitment to diversity and inclusion, TGS Global is dedicated to fostering a positive work environment.
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