Front Desk Representative

1 day ago


Madison WI USA, United States YMCA of Dane County Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Representative at the YMCA of Dane County. As a key member of our membership services team, you will be responsible for providing exceptional customer service to our members and guests, ensuring a positive and welcoming experience at our facility.

Key Responsibilities
  • Member Services: Greet and interact with members, prospective members, and guests in a friendly and professional manner, providing exceptional customer service and ensuring a positive experience.
  • Phone Support: Answer phone calls in a friendly and efficient manner, assisting callers with a variety of questions and concerns.
  • New Member Sign-up: Assist new members with the sign-up process, ensuring a smooth and seamless experience.
  • Member Support: Respond to member questions and concerns in a timely and professional manner, providing solutions and support as needed.
Requirements
  • Customer Service: 1 year of experience in a customer-facing role, with a strong focus on providing exceptional service and ensuring customer satisfaction.
  • Communication Skills: Strong oral and written communication skills, with the ability to effectively interact with members, staff, and guests.
  • Attention to Detail: Strong attention to detail, with the ability to accurately process transactions and maintain accurate records.
  • Teamwork: Ability to work effectively and efficiently in a fast-paced team environment, with a focus on collaboration and mutual support.
What We Offer
  • Competitive Pay: Competitive hourly rate, with opportunities for growth and advancement.
  • Benefits: Comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) retirement plan.
  • Professional Development: Opportunities for professional development and growth, with a focus on helping you achieve your career goals.


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