Front Desk Representative

4 days ago


Madison, Wisconsin, United States THE MADISON CONCOURSE HOTEL Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at The Madison Concourse Hotel. As a key member of our front office staff, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Guest Services: Provide a warm and welcoming experience for guests, ensuring a seamless check-in process and addressing any concerns or requests in a timely and professional manner.
  • Reservation Management: Manage room assignments and reservations, ensuring accuracy and efficiency.
  • Communication: Maintain a comprehensive knowledge of hotel facilities, services, and local attractions to provide accurate information and recommendations to guests.
  • Problem-Solving: Handle guest inquiries and resolve concerns promptly and professionally, finding appropriate solutions to ensure guest satisfaction.
  • Team Collaboration: Collaborate with other hotel departments, such as housekeeping and maintenance, to address guest needs and ensure smooth operations.
Requirements
  • Customer Service Experience: Previous experience as a front desk agent or in a customer service role is preferred, but not mandatory. We welcome individuals with a genuine passion for hospitality and a dedication to providing exceptional service.
  • Interpersonal Skills: Outstanding interpersonal and communication skills, with the ability to connect with guests and create positive relationships.
  • Organizational Skills: Strong organizational and multitasking abilities, thriving in a fast-paced environment.
  • Attention to Detail: Attention to detail and the ability to handle guest information and transactions with confidentiality and accuracy.
  • Availability: Flexibility to work various shifts, including mornings, evenings, weekends, and holidays.
Perks and Benefits
  • Competitive Compensation: A competitive starting wage at $16+ per hour, depending on experience, plus benefits.
  • Employee Perks: Free employee parking underground, free employee meal every shift, discounted hotel rooms, discounts at Circ and Starbucks, 401-K matching retirement plan, paid time off, and more.


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